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Only half of my PayPal orders are integrating
I am trying to create shipping labels for orders invoiced through Paypal. It appears that 19 of my orders have successfully pulled into ShippingEasy but I ...
Issue printing labels
I have been having issues printing labels since this afternoon. They process fine, but then when I go to print they are not loading to allow me to print the...
Need account reconnected for the Free Plan
I recently cancelled my account, because the cost was not justified for the purposes of my business. Can I please get my account reconnected, so that I can u...
New Label and Save
Quickship was working great! i typed in the address and the weight. Hit save and get rate and would take me to next screen to pick a mailing envelope. Not...
Starter Plan Disabled after Marking Orders Shipped
I cleaned up old orders on my order page by marking as shipped, but did not actually create any labels. It appears that Shipping Easy has counted those orde...
Cancelled account accidentally
I accidentally cancelled my account instead of switching to the free service? Can this be fixed?
Issue with shipping label layout
In label settings, I have chosen my domestic label format to be this:
And I have saved this setting. When I made a domestic shipment and when to print, this ...
ConnectEasy Problems
Hello!
Our current primary issue is that the ConnectEasy won't start on MacOS Sierra 10.12.3. Upon trying to launch the application, I get this message in Co...
Shipment History Page, Delivery Status Inaccurate
Delivery status icon is incorrect on my page for the last 90 day period. Several items still show as in transit, but when the tracking number link is used, U...
multibyte string error
I added the shippingeasy plugin and none of my orders came into my account. I have already setup properly. To make matter worst people have been experiencing...
Disabled Account
My Acct # *****64 has been disabled. I'd like to enable it please. Please help!!
The message said to contact Shipping Easy Support.
Endicia has sent me 20-30 identical refunds in the last 10 minutes. It has gone haywire. What do I do.
I got 20 or 30 of these:
Your Endicia postage account was credited a total of $6.25 for 1 postage transaction that was submitted for refunding on refund form...
Error message when completing profile and chat link not working
I'm a new customer trying to complete my profile (at the "buy labels from USPS" stage) and I'm getting an internal error message from Jack Ship.
Also, when t...
Terrible platform for new users
Being a newer user this was a terrible experience! I not only have zero phone support but my card is not being processed due to it being declined? Called my ...
Label won't print
Hello,
I've been trying to print a label for a customer (Storenvy) and the new tab opens, but no label or anything shows up. I have my ABP disabled for your ...
My Jane.com orders won't sync-they are less than 7 days old
Only my orders from Saturday will import, need my orders from Thursday and Friday last week! Thank you!
Woo Commerce orders not showing up
I am receiving orders on my Woo Commerce store but they are not being sent to Shipping Easy - I have even tried to push orders from Woo Commerce and they st...
Unable to put site live due to Warning after checkout - in_array()
We are using WooCommerce, and have the store connected to the ShippingEasy account.
After order is created and checkout (cc data entered) we receive the ...
setup ecwid store
ShippingEasy won't connect to my Ecwid. Keeps saying disconnected. I don't know what I need to do.
Packing Slip Templates
There is a glitch when creating packing slip templates. I am using a mac with safari 10.0.3. I can easily edit my templates and then I hit update template ...
ConnectEasy Printers not showing up in available list
Using ConnectEasy 4.12.1 - OSX- 10.12.3 Sierra- Using Firefox and Safari-The app connects and my printers are shown as "active" and "Online"...but in the bro...
Label won't print
Hi.
My label won't print. I am taken to this page "This site can't be reached -- se-files-production.s3.amazonaws.com took too long to respond" with error ...
it says i need to buy postage, but I already bought postage
I had to change from my debit card (which was compromised) to my checking account in order to buy postage. But I did buy postage, and now my postage shows as...
Postage 'Memory'
If I search for an old order, and duplicate it, Shipping Easy does not re-calculate the postage, not does it require me to before clicking print. The postag...
Saved Addresses not usable now
I noticed the Saved Addresses drop down will only work when entering 2 characters. That's great when I happen to remember how it was stored- otherwise all th...
Ready to Ship shows wrong 'free' insurance amount
When creating a label for shipping via USPS Priority Mail, the Insurance Options section includes the note "The USPS service you have selected automatically ...
Will not print
Labels are not printing. I've tried opening connecteast it comes up with a "CallSpawnServer: Unexpected Response: $0." I've tried opening it from the start ...
NOT Syncing - NOT Doing Manual Orders
Stopped Syncing a Month & a half ago had to Manually enter shipments --- Now today it won't even do Manual Orders!!!!
Orders Not Showing Up
Today when I go into Shipping Easy to fulfill orders they are not there. I selected the sync button and refreshed my browser and they still aren't showing. ...
I Have Used only 47 Labels But It Says I am Over
Hi,
I only used 47 labels this month. Once I hit 47 I then began printing my postage on other websites so that I would not go over the limit.
I then marked...