Shopify
Shopify is an online shopping cart for selling your products, making it easy to receive and ship orders to your customers. ShippingEasy will automatically read the orders from your Shopify store and load them into the ORDERS page. Once shipped, shipment data will be sent back to your Shopify store.
You can also use ShippingEasy to manage your inventory at multiple Shopify Locations.
Interested in a Shopify account? Start a free trial with Shopify!
Connection Requirements:
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You must have a live Shopify U.S. store.
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The following versions of Shopify are supported: Shopify Basic, Plus, Business, Professional, and Unlimited.
Order Requirements
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Unfulfilled Order Status: ShippingEasy can only sync "Unfulfilled" orders.
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Shopify Manual Orders: Orders added to Shopify manually can sync to ShippingEasy, as long as the order was initially added into Shopify with both a Shipping and Billing address.
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Required Shipping: ShippingEasy will only sync orders containing products that require shipping. ShippingEasy will not sync orders that contain only digital products. ShippingEasy will only sync the physical line items that require shipping if an order contains digital and physical products.
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Manual Fulfillment: Shopify allows fulfillment to be configured on a product level, but ShippingEasy will only sync line items containing products with a "Fulfillment service" set to "manual."
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Formatted Phone Number: If there are spaces in the phone number of the order you are trying to sync from Shopify, the order will not sync. You will need to remove the spaces to have no spaces and can replace those with dashes to sync your Shopify orders.
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Complete Shipping Address: If the shipping address is missing, or incomplete, or part of the address is in the wrong line, the order will not sync. You will need to adjust or correct the address to sync your Shopify orders.
How to connect your Shopify to an existing ShippingEasy account
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Select Shopify from the Platform dropdown menu, then click the ShippingEasy app link to the Shopify app store to download and Install the app.
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Log in to your Shopify account, when prompted, to complete the setup.
Once the ShippingEasy app is installed on Shopify, you will be rerouted to the Store settings page.
That's it! Your store is connected!
ShippingEasy's Shopify integration supports the following features and order data fields:
Shopify defines Personally Identifiable Information (PII) as information that can uniquely identify an individual alone or combined. Apps that you install from the Shopify App Store can access different types of PII when they use information about your store, customers, orders, or other business data.
There are four types of PII that an app can access:
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Your customers' personal information - includes contact information such as name, email address, phone number, and address. Apps that deal with orders, fulfillment, or shipping also require access to location information (such as IP address and geolocation) and user agent information (such as the browser and operating system).
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The Shopify store owner's personal information - includes all contact information for the store owner, including name, email address, phone number, and addresses of all locations.
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Staff personal information - includes all staff contact information, including name, email address, and phone number.
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Content provider personal information - includes information about blog authors or commenters (including email address and IP address), and user agent information (such as the browser and operating system).
When the ShippingEasy app is installed, you will see the information that ShippingEasy will be able to access.
'ShippingEasy will be able to access personally identifiable information about your customers, including names, email addresses, phone numbers, physical locations, geolocations, IP addresses, and browser user agents.'
You can revoke access to data by uninstalling the app. This sends a request to ShippingEasy developers (after 48 hours) to erase all of your customers’ personal information the app collected while it was installed.
ShippingEasy will email to inform you that the data will be redacted, and your ShippingEasy account is not cancelled because of this action.
If you reinstall the app, we will remove your customers' information from the redaction queue.
Order Updates
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Shopify automatically sends shipment notifications to your buyers after orders are updated as shipped. If you also have email notifications enabled in ShippingEasy, your customer will receive two shipment notifications.
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When a Shopify order is shipped in ShippingEasy, ShippingEasy will send an update to Shopify with the shipment details. This shipment update triggers Shopify to send the customer confirmation to your customer. So the record in Shopify means that the shipment update from ShippingEasy prompted Shopify to send the email. However, ShippingEasy did not send the email.
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For orders that were placed indirectly, typically via a Shopify application (for example, something like ReCharge), Shopify does not send a shipment notification email by default.
To have Shopify send shipment notification email messages for orders that were placed indirectly, in ShippingEasy go to Settings > Stores & Orders > Shopify: Edit Store Settings > Notifications tab, and check the box for the Request that Shopify send a shipment notification to the buyer: option.
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If an order has been updated after syncing in ShippingEasy, some changes will be updated to ShippingEasy. For a list of what changes will update, see our article Edit Orders in Store - Changes that Update to ShippingEasy | FAQs.
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