1. ShippingEasy
  2. ShippingEasy Help Guide
  3. ShippingEasy App Overview

Support and Help

At ShippingEasy, our solution works right out of the box. We also understand that questions come up - and we have an answer for all of them! Our support is delivered in a variety of ways, including articles, personalized training, and live support. We back our application with online tools and a team of solution-focused Support representatives.

Whether it is your first day at ShippingEasy or years down the road, there are many ways ShippingEasy can help:

  • Online Support

  • Live Support

Support services vary by plan, as outlined below.

Support Available to All Plans

Our extensive Knowledge Base and FAQ articles are here for you 24/7. Get in touch with user experts in our Community Forums.

  • Community Forums

    We encourage everyone - especially our Starter subscribers - to post their support inquiries there, so other users can share their experience and tips. Our Customer Success team monitors our Community forums and if direct assistance is required, we will escalate to our team.  Learn how to participate.

  • Help Center

    In the top left corner of the app, click Need Help? and select Guides from the drop-down.

    NAV_NeedHelp_dropdown_Guides_MRK.png

    In the lower right corner of the app, click the Chat bubble icon to ask a question and get answers from our extensive library of help articles - without leaving the app!

    NAV_Solvvywidgeticon.png

Support Available to Basic and Above Plans

Note

Starter plan subscribers who want access to live chat, phone, or email support must upgrade to ShippingEasy's Basic or above plans. [What is my plan type? Find out.]

If you cannot find your answer or do not know where to start, our Customer Success team is here to help.

Email, Chat and Phone Support

  • Paid subscribers (on the Basic and above plans) can call, email or start a chat from the top left corner in-app.

    NAV_NeedHelp_dropdown.png

Support Hours

  • Phone: Monday through Thursday 8am - 7pm; Friday 8am to 6pm

  • Chat/Email: Monday through Thursday 8am - 7pm; Friday 8am to 6pm

Support Calendar

ShippingEasy Support Calendar

https://calendar.google.com/calendar/u/1/embed?height=600&wkst=2&bgcolor=%23ffffff&ctz=America/Chicago&src=c2hpcHN0YXRpb24uY29tX2NsczA2cWk2dmxtbW91cjNsdXNpaGhwaTBrQGdyb3VwLmNhbGVuZGFyLmdvb2dsZS5jb20&src=c2hpcHN0YXRpb24uY29tX2Jia2xxa2lmYnZrajNxcHBpZWQ3Y281ZGJjQGdyb3VwLmNhbGVuZGFyLmdvb2dsZS5jb20&src=c2hpcHN0YXRpb24uY29tX21rcmhmYTZldmdua2t0bmcwbDFqcjNza244QGdyb3VwLmNhbGVuZGFyLmdvb2dsZS5jb20&src=c2hpcHN0YXRpb24uY29tX2JvMm5jMGk2MWoyOXNybzg3MDZlNzhoMmpjQGdyb3VwLmNhbGVuZGFyLmdvb2dsZS5jb20&color=%23E4C441&color=%23009688&color=%239E69AF&color=%234285F4&mode=WEEK&showPrint=0&showTabs=1&showCalendars=1&showTitle=1&title=ShippingEasy+Support+Hours

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