1. ShippingEasy
  2. ShippingEasy Help Guide
  3. ShippingEasy App Overview

Support and Help

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ShippingEasy Content Team

Updated

At ShippingEasy, our solution works right out of the box. We also understand that questions come up - and we have an answer for all of them! Our support is delivered in a variety of ways, including articles, personalized training, and live support. We back our application with online tools and a team of solution-focused Support representatives.

Whether it is your first day at ShippingEasy or years down the road, there are many ways ShippingEasy can help:

  • Online Support

  • Live Support

Support services vary by plan, as outlined below.

Support Available to All Plans

Our extensive Knowledge Base and FAQ articles are here for you 24/7. Get in touch with user experts in our Community Forums.

  • Community Forums

    We encourage everyone - especially our Starter subscribers - to post their support inquiries there, so other users can share their experience and tips. Our Customer Success team monitors our Community forums and if direct assistance is required, we will escalate to our team.  Learn how to participate.

  • Help Center

    In the top left corner of the app, click Need Help? and select Guides from the drop-down.

    Need help dropdown showing the options available to Starters

    In the lower right corner of the app, click the Chat bubble icon to ask a question and get answers from our extensive library of help articles - without leaving the app!

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  • ShippingEasy Playbook

    Boost your skills and increase your knowledge of the ShippingEasy app with our training catalogue - the ShippingEasy Playbook!

    Click ShippingEasy Playbook from the Need Help? drop-down menu in the left corner of the app and find self-paced lessons that walk you through everything from setting up your account to purchasing labels in bulk.

Support Available to Basic and Above Plans

Note

Starter plan subscribers who want access to live chat, phone, or email support must upgrade to ShippingEasy's Basic or above plans. Find your plan type.

If you cannot find your answer or do not know where to start, our Customer Success team is here to help.

Email, Chat, and Phone Support

  • Paid subscribers (on the Basic and above plans) can call, email, or start a chat from the top left corner in-app.

    Contact Support Dropdown menu: phone number, Start a Chat, Book time with an expert, Email, Guides, ShippingEasy Playbook

Support Hours

  • Phone: Monday through Friday 8am - 6pm

  • Chat/Email: Monday through Friday 8am - 6pm

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