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ShippingEasy Content Team

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ShippingEasy is 100% customer-led!

We are always looking for ways to improve the ShippingEasy app and our Support Center. We listen across all channels to ensure our development efforts are focused on the most important features and enhancements. Our Customer Success Advisors distill what they hear on the forums, chat, email, and phones daily.

If you have product feedback, share it with us in our Community forums!

Report a Bug

Bring attention to issues with existing features by posting to the Issues & Bugs forum.

Request a Feature

Requests for missing features can be added to the Feature Request forums. Our Product Managers monitor feedback to see what our users are most interested in, as well as prioritize the most requested features.

We have divided the Feature Request forum into five sections:

  • Productivity: Features, Interface & Settings

  • Shipments: Orders, Labels & Shipping

  • Partners: Integrations, Carriers & Stores

  • Marketing: Contacts, Campaigns & Reputation

Tip

Before submitting a new idea, double-check that no one has already requested it. Add your comments to an existing post to increase the likelihood that the idea will be prioritized for development.

As we make progress on new requests, we post updates. So, make sure that you follow the ideas you are interested in to stay up to date.

Ask a Question

If you have questions about any support documentation, let us know!

Explore our Knowledge Base

We have hundreds of articles written by our team of experts. While we try to anticipate all possible questions, sometimes we miss the mark. If you'd like clarification on any article, just leave a comment.

Ask a Question

Should you have a question that we haven't addressed in the Knowledge Base, post it to our Questions & Answers forum and one of our Customer Success Advisors will be happy to help!

Post to the Forums

It's easy to participate in the ShippingEasy Support Center. ShippingEasy uses third-party support software provided by Zendesk. You need to have a ShippingEasy account to participate in the Community forum.

If no one has requested your idea, then you'll want to create a new forum post. If someone has already submitted your idea, it's always best to add a comment to an existing post. This helps us see which ideas are most popular and creates an ongoing dialog between our customers and the Product Team. You can comment, vote and follow existing posts.

  • Commenting gives you a chance to express your ideas and helps our Product Team understand why a feature is important. If you leave a comment, you'll also receive an email anytime the post is updated.

  • Voting lets you show our Product Team that a feature is important without disclosing any personal information. If you vote, you'll also receive an email anytime the post is updated.

  • Following is the best option if you want to receive updates on the post without commenting or voting.

Monitor Support Center posts and support requests

Whether you have emailed our Customer Success team or submitted a question in the Community Forums, there are two ways to keep track of updates.

Email and chat tickets:

All Customer Success Advisor replies to your emailed support inquiries will be sent to your email address.

Community Forum threads and Knowledge Base article comments:

Any comments posted to a Community Forum thread that you started, commented on or followed as well as any new comments posted to a Knowledge Base article that you are following will be sent to your email address. Keep in mind that updates will be sent to the email address that you used to log into the ShippingEasy Support Center. A history of your support tickets and Community thread activity is stored in the ShippingEasy Support Center. These are private and only accessible when you log into the Support Center.

View support center activities:

  1. Click Need Help? in the top left corner of the app or go to support.shippingeasy.com

  2. Click on My Requests. This will direct you to the "My activities" page.

The following is available on the "My activities" page:

  • Requests: a history email and chat tickets submitted via the ShippingEasy app to the ShippingEasy Customer Success team.

  • Contributions: a history of Community Forum and Knowledge Base activity, including threads that you started as well as comments you listed on existing threads and support articles.

  • Following: a list of all Community Forum threads and Knowledge Base articles that you are subscribed to for email updates.

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