Share Feedback with ShippingEasy
ShippingEasy is 100% customer-led!
We always look for ways to improve the ShippingEasy app and our Support Center. We listen across all channels to ensure our development efforts are focused on the most important features and enhancements. Our Customer Success Advisors distill what they hear on the forums, chat, email, and phones daily.
You can also leave comments on our help articles to let us know how we can improve them or post questions and feedback on our Community Forum.
We have hundreds of articles written by our team of experts. While we try to anticipate questions and answer them as succinctly as possible, sometimes our merchants still can't find what they are looking for. If that happens to you, we'd like to hear about it! Just sign in to the support center to leave a comment on any article you have a question or feedback about.
Go to the ShippingEasy Community forum to do any of the following:
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Ask a Question: Should you have a question that we haven't addressed in our Support Center, post it to our Questions & Answers discussion, and one of our Customer Success Advisors will be happy to help!
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Report a Bug: Bring attention to issues with existing features by posting to the Issues & Bugs discussion.
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Request a Feature: Requests for missing features can be added to the Feature Request discussions. Our Product Managers monitor feedback to see what our users are most interested in and prioritize the most requested features. We have divided the Feature Request forum into the following sections:
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Productivity: Features, Interface & Settings
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Shipments: Orders, Labels & Shipping
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Partners: Integrations, Carriers & Stores
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Marketing: Contacts, Campaigns & Reputation
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Participating in the ShippingEasy Support Center is easy. ShippingEasy uses the support platforms provided by Zendesk. You must have a ShippingEasy account to participate in the Community forum.
If no one has requested your idea, you'll want to create a new forum post. If someone has already submitted your idea, it's always best to add a comment to an existing post. This helps us see which ideas are most popular and creates an ongoing dialog between our customers and the Product Team. You can comment, vote and follow existing posts.
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Commenting lets you express your ideas and helps our Product Team understand why a feature is important. If you leave a comment, you'll receive an email anytime the post is updated.
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Voting lets you show our Product Team that a feature is important without disclosing personal information. If you vote, you'll also receive an email anytime the post is updated.
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Following is the best option if you want to receive updates on the post without commenting or voting.
As we make progress on new requests, we post updates. So, follow the ideas you are interested in to stay current.
Whether you have emailed our Customer Success team or submitted a question in the Community Forums, there are two ways to keep track of updates.
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Email and chat tickets: All Customer Success Advisor replies to your emailed support inquiries will be sent to your email address.
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Community Forum threads and Knowledge Base article comments: Any comments posted to a Community Forum thread that you started, commented on, or followed, as well as any new comments posted to a Knowledge Base article that you are following, will be sent to your email address.
Remember that updates will be sent to the email address you used to log into the ShippingEasy Support Center. A history of your support tickets and Community thread activity is stored in the ShippingEasy Support Center. These are private and only accessible when you log into the Support Center.
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Click Need Help? in the top corner of the app and select Guides or go to support.shippingeasy.com.
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Click on My Requests. This will direct you to the "My activities" page.
The following are available on the "My activities" page:
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Requests: A history of email and chat tickets submitted via the ShippingEasy app to the ShippingEasy Customer Success team.
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Contributions: A history of Community Forum and Knowledge Base activity, including threads you started and comments you listed on existing threads and support articles.
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Following: A list of all Community Forum threads and Knowledge Base articles you subscribe to for email updates.
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