How can I post to the forum?

When I try to post to the forum, it says I don't have an account, but I have a ShippingEasy account. How do I post to the forum?

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  • ShippingEasy
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why am i being charged some shipping?

I have the weight set up on my shopify and customer was charged $5.00 for shipping but I am still being charged a fee of $3.42 for shipping also. How do I fi...
  • taylor Petrea
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How to turn off automatic GlobalPost

Our international shipments (through shippingeasy.com account) now automatically get sent through GlobalPost and our experience thus far is that it adds sign...
  • Randall Hertzler
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  • 2 comments

Export Customer Address

I need to send all my customers a postcard, is there some way to export my complete customer address list so I can print address labels? 
  • Mary Alioto
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How to send tracking info to Paypal?

Paypal recently limited our account because 2 customers complained that they did not receive their packages (USPS had delays). Paypal then restricted our acc...
  • Paul Husing
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how to obtain refund for USPS-shipped package to Australia, service suspension

Hi, I shipped a package to Australia nearly 3 months ago via USPS Priority Mail.  In that time, service has been suspended to Australia.  The conclusion of m...
  • Justin Muessig
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  • 2 comments

international package returned - customs info missing

Hello , My package to Australia was returned  to me for insufficient content description. Apparently the electronic submitted custom label had different info...
  • ute schwemmer
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Shipment Callback Authentication Failing

I have a website where I've implemented the ShippingEasy PHP library to receive shipping notification via webhook. ShippingEasy is reaching the correct URL b...
  • Chris Tracewell
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Connecting to Store

Hello, When I try to reconnect to my store, I get sent to a page of a little Robot and it states "Hate it when this happens!  The application encountered an ...

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  • Kelly Neagle
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  • 1 comment

WooCommerce Order Status Not Updated

My store is no longer getting updated when items are shipped from shippingeasy. Did something change in how you are connecting to the REST API? This used to ...
  • Doyle Fritts
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"Awaiting Fulfillment" vs "Awaiting Shipment"

What's the difference between the order statuses of "Awaiting Fulfillment" and "Awaiting Shipment"? How does an order end up in each of those statuses?
  • Jed Galbraith
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Fed Ex billing different than what Shipping Easy states the charge is.

Why am I constantly billed a different amount (higher) than what Shipping Easy quotes and charges me?

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  • Dan Blessing
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Int'l Package Returned To Me

Recently purchased and shipped out an Int'l package but it was returned to me due to missing customs forms. Cannot request refund because it was already scan...

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  • Loan Pham
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International package returned to me.

Recently purchased and shipped out an international label (1Z0X3V576782400248) but it was returned to me because I did not include customs forms (my fault). ...

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  • Loan Pham
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Dymo 450 runs labels through but nothing on the label

Dymo 450 runs labels through but nothing on the label. If i do a windows test page it will print on label but i cannot print a label from the the Dymo versio...
  • Ray Hansen
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Add Product Type to packing slip

How do i add a column with the "product type" associated with the line item that was ordered?   For packing slips Shopify
  • Ned Miller
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  • 1 comment

Reinstate Cancelled Account

I wanted to reinstate my account but i can't find where or how to do so. I have been searching for 20 minutes and can't even find a number to call for help.....

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  • Trisha Hewitt
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Support Rep - Need help retrieving older shipping history

Sent an email, but got canned response to use forum instead. Here's the email contents: I ran my shop during 2020 and had a ShippingEasy paid account from 12...

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  • Gary Varner
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WooCommerce plugin validity

The ShippingEasy plugin on WooCommerce shows it hasnt been updated in 7 years. Is this a valid plugin?

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  • Jessie Spencer
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UPS issue can not print label

This is what I get    Purchased Labels  Print Selected     Print All     Retry Selected   Order Qty Total Postage Action   R-011121-002 (RETURN) 1  L...

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  • zev kr
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Deleting "failed labels"

How do I delete failed labels in Ready to Print?  I do NOT want to retry. "Order #M-XXXXXX-XXX: shipments in a state of 'Label Failed' cannot be cancelled." ...
  • Marshall Flax
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Orders Not Showing

I have ordered few products and products are listing on Products menu,but not listing on  Orders Menu

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  • Gopinath M
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Amazon Buy Shipping Services options

I am wanting to set up shipping easy to use buy shipping services from amazon so I can go directly through their server. However, I still want to get the UPS...

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  • andrew stevenson
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Is it possible to integrate Shipping easy with ERP Microsoft Dynamics Great Plains

  Hi Users, We are using Magento as the front end and our ERP is Microsoft Dynamics Great plains. We need to send the shipping updates to the ERP. Is there i...
  • Sivaranjinni DCKAP
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Return Label Email

We create a pre-printed return label with all of our shipments.  When we create a return label it automatically emails it to the customer, but they have not ...
  • Morgan Rippy
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How Get My Transactions to Show Up In QuickBooks?

I sent my question to support, but they never get back to me.   I connected both of my stores and even tested the flow; everything works perfectly, which mak...
  • Val M
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Starter Plan charges

I know the starter plan is free but does it put a hold on my card. I noticed a charge for a $1 on my account for the same day the subscription renewed.

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  • Adam Thompson
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Shipping consolidation

Is there a way to combine two orders into one for shipping purposes?  I have a customer who places one order then a few hours later on the same day places an...
  • Salli DiFrank
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Unshipped Report from Ready to Ship Section

Hi,       Is there a report that would show us whats in Ready to Ship? The Unshipped Report shows all orders from the Orders section, but we need a report fr...
  • Yona Linkovsky
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  • 1 comment
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Subaccount option doesn’t exist.

Where can I find the subaccount option to create subaccounts for USPS and UPS? The Stamps.com extension for the WooCommerce is about $80/year, the USPS and U...

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  • Sandro Trindade
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