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How can I post to the forum?
When I try to post to the forum, it says I don't have an account, but I have a ShippingEasy account. How do I post to the forum?
Want to reactivate my account
I want to know how do I go about reactivating my account? I canceled it because I wanted to downgrade and didn’t understand how. Now that I’ve had some train...
Packing Slips are printing double sided
I saw someone else asked how to stop double-sided printing on a mac for the labels but there was no solution. I have the same problem.
Is there any settings ...
why am i being charged some shipping?
I have the weight set up on my shopify and customer was charged $5.00 for shipping but I am still being charged a fee of $3.42 for shipping also. How do I fi...
How to turn off automatic GlobalPost
Our international shipments (through shippingeasy.com account) now automatically get sent through GlobalPost and our experience thus far is that it adds sign...
Export Customer Address
I need to send all my customers a postcard, is there some way to export my complete customer address list so I can print address labels?
How to send tracking info to Paypal?
Paypal recently limited our account because 2 customers complained that they did not receive their packages (USPS had delays). Paypal then restricted our acc...
how to obtain refund for USPS-shipped package to Australia, service suspension
Hi,
I shipped a package to Australia nearly 3 months ago via USPS Priority Mail. In that time, service has been suspended to Australia. The conclusion of m...
international package returned - customs info missing
Hello , My package to Australia was returned to me for insufficient content description.
Apparently the electronic submitted custom label had different info...
Shipment Callback Authentication Failing
I have a website where I've implemented the ShippingEasy PHP library to receive shipping notification via webhook. ShippingEasy is reaching the correct URL b...
Connecting to Store
Hello,
When I try to reconnect to my store, I get sent to a page of a little Robot and it states "Hate it when this happens! The application encountered an ...
WooCommerce Order Status Not Updated
My store is no longer getting updated when items are shipped from shippingeasy. Did something change in how you are connecting to the REST API? This used to ...
"Awaiting Fulfillment" vs "Awaiting Shipment"
What's the difference between the order statuses of "Awaiting Fulfillment" and "Awaiting Shipment"? How does an order end up in each of those statuses?
Fed Ex billing different than what Shipping Easy states the charge is.
Why am I constantly billed a different amount (higher) than what Shipping Easy quotes and charges me?
Int'l Package Returned To Me
Recently purchased and shipped out an Int'l package but it was returned to me due to missing customs forms. Cannot request refund because it was already scan...
International package returned to me.
Recently purchased and shipped out an international label (1Z0X3V576782400248) but it was returned to me because I did not include customs forms (my fault). ...
Dymo 450 runs labels through but nothing on the label
Dymo 450 runs labels through but nothing on the label. If i do a windows test page it will print on label but i cannot print a label from the the Dymo versio...
Add Product Type to packing slip
How do i add a column with the "product type" associated with the line item that was ordered?
For packing slips
Shopify
Reinstate Cancelled Account
I wanted to reinstate my account but i can't find where or how to do so. I have been searching for 20 minutes and can't even find a number to call for help.....
Support Rep - Need help retrieving older shipping history
Sent an email, but got canned response to use forum instead. Here's the email contents:
I ran my shop during 2020 and had a ShippingEasy paid account from 12...
WooCommerce plugin validity
The ShippingEasy plugin on WooCommerce shows it hasnt been updated in 7 years. Is this a valid plugin?
UPS issue can not print label
This is what I get
Purchased Labels
Print Selected
Print All
Retry Selected
Order
Qty
Total Postage
Action
R-011121-002 (RETURN)
1
L...
Deleting "failed labels"
How do I delete failed labels in Ready to Print? I do NOT want to retry.
"Order #M-XXXXXX-XXX: shipments in a state of 'Label Failed' cannot be cancelled."
...
Orders Not Showing
I have ordered few products and products are listing on Products menu,but not listing on Orders Menu
Amazon Buy Shipping Services options
I am wanting to set up shipping easy to use buy shipping services from amazon so I can go directly through their server. However, I still want to get the UPS...
Is it possible to integrate Shipping easy with ERP Microsoft Dynamics Great Plains
Hi Users,
We are using Magento as the front end and our ERP is Microsoft Dynamics Great plains. We need to send the shipping updates to the ERP. Is there i...
Return Label Email
We create a pre-printed return label with all of our shipments. When we create a return label it automatically emails it to the customer, but they have not ...
How Get My Transactions to Show Up In QuickBooks?
I sent my question to support, but they never get back to me.
I connected both of my stores and even tested the flow; everything works perfectly, which mak...
Starter Plan charges
I know the starter plan is free but does it put a hold on my card. I noticed a charge for a $1 on my account for the same day the subscription renewed.
Shipping consolidation
Is there a way to combine two orders into one for shipping purposes? I have a customer who places one order then a few hours later on the same day places an...