how to obtain refund for USPS-shipped package to Australia, service suspension

Hi,

I shipped a package to Australia nearly 3 months ago via USPS Priority Mail. In that time, service has been suspended to Australia. The conclusion of my international inquiry was that the package will be returned and that I should apply for a postage refund.

The ShippingEasy link below says to cancel the label through ShippingEasy to obtain a refund due to COVID service suspension. But when I try to do that, I get "We were unable to cancel your shipment. Error response from carrier: CancelIndicium called on an old transaction." Can you help, please?

Justin Muessig
November 18, 2021 15:04
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Here is the link: https://support.shippingeasy.com/hc/en-us/articles/4407008317339-COVID-19-Service-Updates-for-USPS-UPS-FedEx-DHL-Express-Overview

Justin Muessig
November 18, 2021 15:05

USPS says, "If you bought postage from a third-party PC Postage^® vendor (like Stamps.com, EasyPost, Endicia, Pitney Bowes, Ebay, or PayPal), please follow instructions provided by your vendor."

https://www.usps.com/help/international-claims.htm

Justin Muessig
November 18, 2021 15:07

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