How can I post to the forum?

When I try to post to the forum, it says I don't have an account, but I have a ShippingEasy account. How do I post to the forum?

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  • ShippingEasy
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Fed Ex billing different than what Shipping Easy states the charge is.

Why am I constantly billed a different amount (higher) than what Shipping Easy quotes and charges me?

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  • Dan Blessing
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  • 1 comment
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Int'l Package Returned To Me

Recently purchased and shipped out an Int'l package but it was returned to me due to missing customs forms. Cannot request refund because it was already scan...

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  • Loan Pham
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  • 1 comment
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International package returned to me.

Recently purchased and shipped out an international label (1Z0X3V576782400248) but it was returned to me because I did not include customs forms (my fault). ...

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  • Loan Pham
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  • 1 comment
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Reinstate Cancelled Account

I wanted to reinstate my account but i can't find where or how to do so. I have been searching for 20 minutes and can't even find a number to call for help.....

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  • Trisha Hewitt
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Support Rep - Need help retrieving older shipping history

Sent an email, but got canned response to use forum instead. Here's the email contents: I ran my shop during 2020 and had a ShippingEasy paid account from 12...

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  • Gary Varner
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WooCommerce plugin validity

The ShippingEasy plugin on WooCommerce shows it hasnt been updated in 7 years. Is this a valid plugin?

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  • Jessie Spencer
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UPS issue can not print label

This is what I get    Purchased Labels  Print Selected     Print All     Retry Selected   Order Qty Total Postage Action   R-011121-002 (RETURN) 1  L...

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  • zev kr
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Starter Plan charges

I know the starter plan is free but does it put a hold on my card. I noticed a charge for a $1 on my account for the same day the subscription renewed.

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  • Adam Thompson
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Unshipped Report from Ready to Ship Section

Hi,       Is there a report that would show us whats in Ready to Ship? The Unshipped Report shows all orders from the Orders section, but we need a report fr...
  • Yona Linkovsky
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Subaccount option doesn’t exist.

Where can I find the subaccount option to create subaccounts for USPS and UPS? The Stamps.com extension for the WooCommerce is about $80/year, the USPS and U...

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  • Sandro Trindade
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How can I test my actual labels?

Trying to print a test label with actual data, the regular test labels show other company data and no logos, I'd like to see my real labels? 
  • Case Whitcher
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Problem cancelling and getting refund for a label

I have a label for a package from US to Canada and three weeks later, I checked the tracking info which says it was cleared by customs in Malaysia. I think i...
  • Mati (DPG) Martin-Zeavy
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Orders page and how to edit item info on order

I am struggling with the Orders page and being able to edit items within an existing unshipped order. I would think that my orders would show up on the Order...
  • JJ Larkin
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Fees

I use the "free" version and add money to my shipping easy account through stamps.com to pay for the postage.  Every time I ship a package, I receive a notif...
  • Jana O'Banon
  • 0 votes
  • 1 comment
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How to add signature confirmation to UPS shipment

I created a rule per the instructions to add Adult signature confirmation to shipments when destination country is not US. I create a shipment to Canada usin...
  • JJ Larkin
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  • 2 comments
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Customs Declarations

Can we setup to declare the value shipped less that the total order amount on the customs forms? 
  • Salli DiFrank
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Print 4x5 label and packing slip on same page?

It is easy to print a 4x6 label and corresponding packing slip on the same page, but I ship small boxes for which a 4x5 label is a better fit.  Is there a wa...
  • Dennis Sadowski
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It won't let me buy more postage

Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, item 2 I need to order more stamps but it won't let me add postage ...
  • Stephanie Merrell Gould
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Is it possible to format my labels to use the "c/o" format instead of the "ATTN:" format?

I'm trying to create my first shipment being sent to NAME c/o COMPANY. When I paste the address in, it correctly parses the fields as:First LastCompanyADDRES...
  • Michael White
  • 0 votes
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Shipment from UK to Singapore: TAX & CLEARANCE FEE payment

Hi, May i seek for an advise what does this mean - as i saw this in the shipment tracking (which not progressing):   COMMENT TAX AND CLEARANCE FEE $xxx SGD M...
  • neoh eng suan
  • 0 votes
  • 5 comments
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Stamps.com

As of yesterday, my Stamps.com account that was provided by ShippingEasy no longer allows First Class labels, only Priority and Priority Express. I had to up...
  • Tony Simplistic
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Postage order history

How can I view my entire postage order history for 2019? It looks like we're directed to Stamps.com now, but I only see history on there going back to March.
  • David Weiser
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Shipment notification callback via ShippingEasy API

I'd like to receive a "Shipment notification callback" when orders are shipped. But, I'd like to be notified of all shipments regardless of the store it came...
  • Jed Galbraith
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  • 2 comments
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Cannot purchase postage

Hello, I just updated my billing information to include the billing with stamps.com and it keeps popping up error-failed attempt to purchase when I try to bu...
  • Mandy Huffman
  • 0 votes
  • 5 comments
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split 2 quantity order having same items by default( not manually)

Hello, We have set the setting to split 2 quantity orders into single order. some order having different items are splitting itself but not the order having ...
  • Support Frenzy Outlet
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Pickup Request Failed

When I look at my shipping history my last four pick up requests indicate "Pickup Request Failed"..... see image. It also says USPS Carrier pick up API error...
  • MARK PERESS
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Automated Processing Delay

If I have a Shopify store set up with ShippingEasy to auto complete shipping orders once the orders are synced, is there currently a way to add a time delay(...
  • Darren Pierce
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Shopify Tags and Shipping Rules

I've been trying to figure this out and havn't found a clear answer, but have been wondering if the following is possible.   Is it possible to have an order ...
  • Darren Pierce
  • 0 votes
  • 1 comment
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Quick Ship Issue

Last night I created 6 quick ship labels and then went to bed. This morning, I paid for them and was going to print but received an error message saying the ...
  • Kristi Reneau
  • 0 votes
  • 1 comment
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