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Cannot purchase postage

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Hello, I just updated my billing information to include the billing with stamps.com and it keeps popping up error-failed attempt to purchase when I try to buy postage. Need to ship an order asap. please help

  • Mandy Huffman
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Hello Mandy,

I have reached out to you directly to further assist you with this issue so you can get those orders shipped.

I hope this helps!

  • Jose P.
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I also wanna know about it

  • elsa tom
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Hello Elsa!

I have reached out via email so that I can assist with getting the postage error corrected.  Let me know if you did not receive my email.

Cheers!

  • Rewa W.
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I have the same issue.  The first payment was declined by my bank, but after re-authorizing, it still won't go through.  I also changed credit cards, and it still says it is declined.

 

  • Heather Wochnick
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Hi,

Thanks for taking the time to post to our Community Forum. A member of our Customer Success team will be reaching out to you directly. You might also find the answers to your questions in our Support Center.

  • Bria B.
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