Cannot update email address

Every time I try to update my email address in my profile, I click "save" and it defaults right back to the old email. There's some sort of glitch happening. 

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  • Julie Diaz
  • 0 votes
  • 1 comment
  • Answered

Unable to connect to magento 1 after being connected for years

Our shipping easy account is not connecting to our magento 1 installation.  The store disconnected and I've been unable to reconnect.  The shipping easy API ...
  • william sanchez
  • 0 votes
  • 1 comment
  • Answered

Posting to forum UI/UX issues

If someone is asking how to post to a forum, you have bigger issues that need to be addressed. First is it not obvious that you guys are using a 3rd party to...
  • Beaux Barker
  • 0 votes
  • 0 comments

Add the sales order number from SAP to the label

Currently if we generate a delivery note in SAP and change it to Ready so that Shippingeasy can see it, only the delivery number is printed, but not the sale...
  • Jacob Gruskovak
  • 0 votes
  • 0 comments

Need help

I forgot to put apt number I need to fix it
  • Frank Evers
  • 0 votes
  • 1 comment

Walmart orders not importing

My account was successfully integrated with Walmart, however in the last few days orders are not Acknowledged and do not import in ShippingEasy. I have not c...
  • Ashish Mishra
  • 0 votes
  • 0 comments

Possible illegal Charges

It is possible that ShippingEasy is doing something highly illegal. or something is seriously wrong with their website and its calculations.   When I create ...

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  • Scott Tilton
  • 0 votes
  • 3 comments
  • Answered

ShippingEasy Leaves Shopify Edited Orders Marked Partially Unfulfilled

If we make changes to an order, Shipping Easy informs the customer that we have only partially shipped their order. This adds extra customer service time as ...
  • Andrew Read
  • 1 vote
  • 1 comment

ShippingEasy doesn't show order tags added by Shopify Flow

Tags added onto orders via Shopify Flow (automation app from shopify) do not show in Shipping Easy. We tried adding a delay to it (5 minute wait after order ...
  • Andrew Read
  • 1 vote
  • 1 comment

Mask archived users in scroll down menu when assigning orders

Archived users (we have 6 of them) are included in the scroll down menu when we assign orders. It does not make sense and it's not functional. They simply sh...
  • Marianne Prebet
  • 0 votes
  • 0 comments

Mystery Shippingeasy fees / sapping of funds...?

So I've been on shippingeasy for well over a year, and now TWICE I've gone negative on my balance mysteriously, and I look at all the charges and how much mo...
  • Marvin Haaby
  • 0 votes
  • 0 comments

Reinstate Cancelled Account

I am trying to reinstate a cancelled account and can not figure out how.  I have looked through the forums and nothing.  Please help. 

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  • NATALIE ESTES
  • 0 votes
  • 1 comment

Can't Connect to WooCommerce

Just created a new account and I am getting an error of "Error: cURL error 28: SSL connection timeout." every time I try "approve" the connection to my WooCo...
  • Jimmy Owen
  • 0 votes
  • 0 comments

Intl Large Envelope/Flat - Merchandise

I attempted to ship small merchandise from USA to Australia today. Selected USPS-One Balance and Intl Large Envelope/Flat - Merchandise from the drop down li...
  • Dennis Sadowski
  • 0 votes
  • 0 comments

Complete Shipping Report Export - Problem

When running the Complete shipping report the input for the Length, Width and Height of the box are rounded to a whole number.  Using USPS (flat rate Green) ...
  • Chester Mills
  • 0 votes
  • 0 comments

Issues with Paying and Printing lables

I just did this yesterday so I have no idea why I am having this issue today, but I added the amount of money needed to my One Balance account so I could "pa...
  • Tiffani Youngvorst
  • 0 votes
  • 0 comments

Most orders not importing from Woocommerce

I am having trouble with the bulk of my orders not importing into shipping easy from woocommerce and having to do them manually. Looking over the last 30 day...
  • Dan Lehky
  • 0 votes
  • 0 comments

Out of Sync One Balance for USPS

Hello! I recently encountered an error when trying to ship a package. USPS has disappeared from my list of carriers. The dashboard shows I need an update to ...
  • Jennifer Newhall
  • 1 vote
  • 1 comment

Shipping Easy Down?

Hey is Shipping Easy down? Trying to get shipments out and can't because it's non-responsive?

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  • Cynthia Chesnutt
  • 0 votes
  • 4 comments

One Balance Error - Disconnected - Can't Add Money, Delete One Balance or Find an Email or Phone for Support

One Balance Multiple Errors - ShippingEasy Please Help    I'm so pissed. How does Shipping Easy have zero support for Starters? I have spent hours on hours l...

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  • Ty Loomis
  • 0 votes
  • 2 comments

Out of sync error on USPS One Balance

I have been trying to send packages regularly through ShipEasy but for the last month or so my primary carrier (USPS) has been "out of sync" which cause me t...
  • Kristen Hamilton
  • 0 votes
  • 2 comments

Shipping Presents Not Populating Pull Down

I have multiple shipping presets defined however none of them are populating the pull down when I am trying to select one so I may buy a label.   There had b...
  • Tom Costello Jr
  • 0 votes
  • 0 comments

"We are temporarily unable to retrieve the value of your One Balance account"

Getting this error when trying to purchase labels. Any helpp?
  • Jennifer Griffin
  • 0 votes
  • 0 comments

Bug that needs fixing

If I use the "parse address" option when creating a manual order, then the drop-down options for things like SKU and date selection don't appear like they do...
  • Deborah Smith
  • 0 votes
  • 0 comments

billing to foreign UPS account

Shipping Easy does not allow to bill to Canada UPS account for customs brokerage although it has no issue on ups.com. Can you enable billing to UPS accounts ...
  • Sales Dept
  • 0 votes
  • 0 comments

"An error was encountered while processing your request." while adding UPS to One Balance

Whenever I try adding UPS to One Balance I get the following error:     "An error was encountered while processing your request. Please try again later."
  • Cory Rice
  • 0 votes
  • 1 comment

Automatic Overdraft Protection charge

I received an Automatic Overdraft Protection charge notice, so apparently I was upcharged for a  package I shipped.  The email doesn't give any reason for th...

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  • David DiGiacomo
  • 0 votes
  • 1 comment
  • Answered

USPS- Out of Sync error

Hi there, My USPS rates aren't showing up when I create a shipment. I get the error "Carrier Unable to Provide Rates". Anyone else facing this?Thanks for you...
  • Shubham Issar
  • 0 votes
  • 0 comments

No option for SCAN USPS form

The guides are in a 404 and I see no option to create a SCAN USPS Form from my shipments page nor any other page...
  • Daryl Kirchen
  • 0 votes
  • 0 comments

Incorrect custom information transmitted

My international package was returned because the electronic customs information transmitted   is not the same than what I entered on my custom forms in ship...
  • ute schwemmer
  • 0 votes
  • 0 comments