- Show all
- Sort by newest post
Possible illegal Charges
It is possible that ShippingEasy is doing something highly illegal. or something is seriously wrong with their website and its calculations. When I create ...
ShippingEasy Leaves Shopify Edited Orders Marked Partially Unfulfilled
If we make changes to an order, Shipping Easy informs the customer that we have only partially shipped their order. This adds extra customer service time as ...
ShippingEasy doesn't show order tags added by Shopify Flow
Tags added onto orders via Shopify Flow (automation app from shopify) do not show in Shipping Easy. We tried adding a delay to it (5 minute wait after order ...
Mask archived users in scroll down menu when assigning orders
Archived users (we have 6 of them) are included in the scroll down menu when we assign orders. It does not make sense and it's not functional. They simply sh...
Mystery Shippingeasy fees / sapping of funds...?
So I've been on shippingeasy for well over a year, and now TWICE I've gone negative on my balance mysteriously, and I look at all the charges and how much mo...
Reinstate Cancelled Account
I am trying to reinstate a cancelled account and can not figure out how. I have looked through the forums and nothing. Please help.
Can't Connect to WooCommerce
Just created a new account and I am getting an error of "Error: cURL error 28: SSL connection timeout." every time I try "approve" the connection to my WooCo...
Intl Large Envelope/Flat - Merchandise
I attempted to ship small merchandise from USA to Australia today. Selected USPS-One Balance and Intl Large Envelope/Flat - Merchandise from the drop down li...
Complete Shipping Report Export - Problem
When running the Complete shipping report the input for the Length, Width and Height of the box are rounded to a whole number. Using USPS (flat rate Green) ...
Issues with Paying and Printing lables
I just did this yesterday so I have no idea why I am having this issue today, but I added the amount of money needed to my One Balance account so I could "pa...
Most orders not importing from Woocommerce
I am having trouble with the bulk of my orders not importing into shipping easy from woocommerce and having to do them manually. Looking over the last 30 day...
Out of Sync One Balance for USPS
Hello! I recently encountered an error when trying to ship a package. USPS has disappeared from my list of carriers. The dashboard shows I need an update to ...
Shipping Easy Down?
Hey is Shipping Easy down? Trying to get shipments out and can't because it's non-responsive?
One Balance Error - Disconnected - Can't Add Money, Delete One Balance or Find an Email or Phone for Support
One Balance Multiple Errors - ShippingEasy Please Help
I'm so pissed. How does Shipping Easy have zero support for Starters? I have spent hours on hours l...
Out of sync error on USPS One Balance
I have been trying to send packages regularly through ShipEasy but for the last month or so my primary carrier (USPS) has been "out of sync" which cause me t...
Shipping Presents Not Populating Pull Down
I have multiple shipping presets defined however none of them are populating the pull down when I am trying to select one so I may buy a label. There had b...
"We are temporarily unable to retrieve the value of your One Balance account"
Getting this error when trying to purchase labels. Any helpp?
Bug that needs fixing
If I use the "parse address" option when creating a manual order, then the drop-down options for things like SKU and date selection don't appear like they do...
billing to foreign UPS account
Shipping Easy does not allow to bill to Canada UPS account for customs brokerage although it has no issue on ups.com. Can you enable billing to UPS accounts ...
"An error was encountered while processing your request." while adding UPS to One Balance
Whenever I try adding UPS to One Balance I get the following error:
"An error was encountered while processing your request. Please try again later."
Automatic Overdraft Protection charge
I received an Automatic Overdraft Protection charge notice, so apparently I was upcharged for a package I shipped. The email doesn't give any reason for th...
USPS- Out of Sync error
Hi there, My USPS rates aren't showing up when I create a shipment. I get the error "Carrier Unable to Provide Rates". Anyone else facing this?Thanks for you...
No option for SCAN USPS form
The guides are in a 404 and I see no option to create a SCAN USPS Form from my shipments page nor any other page...
Incorrect custom information transmitted
My international package was returned because the electronic customs information transmitted is not the same than what I entered on my custom forms in ship...
Postal Processing Facility
We've recently noticed a change to all international USPS shipping labels, as of Friday September 3.
All our international labels are being directed to "Post...
OneBalance account has math error, missing funds
This error occurred on August 18. Attached is a copy of the report - the numbers just don't add up. When I signed it that day, the balance shown to me was -$...
UPS bill for charges on items I have not sent
I received an invoice from UPS for charges on packages that I never sent. It seems impossible to contact a person here to talk to about closing my account an...
USPS rate provider account. - out of sync. Problem
Hello,I have been trying to send packages regularly through ShipEasy but for the last month or so my primary carrier (USPS) has been "out of sync" which caus...
Paypal orders not syncing
My Paypal orders are no longer syncing. My last paypal order that synced was on June 27, 2021. I have checked that Paypal is listed as "Connected" and that t...
Issues with Post Purchase Fulfillment Holds
Our merchants have been discussing issues with ShippingEasy and our app One Click Upsell from the Zipify team.
In May, Shopify rolled out a new fulfillment ...