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New (international shipping) user questions and bug reports
We currently use Easypost for all our shipping (via APIs), but we need access to GlobalPost for shipment of international large envelope flats. So we created...
Access Denied on Order Get
Hi,
I have an integration already working and I am able to create orders which confirms that the Api Key, Secret and Store Key are good as well as the sign...
Removing product from order not updating total price
This involves orders with 2 or more products only. To recreate this issue you first need two items in an order.
-Go to Orders Page
-Click the order to ope...
Argh - you've hobbled the "Create Order" function!
Hey there-
Some of the changes I've been seeing on the site lately have been pretty good, but some time this week, you've made an edit to the "Create A Manua...
Payment was unsuccessful
When payment unsuccessful occurs, how about an automatic re-try billing it in a day or two? Or how about adding a manual re-try button to that page? Or both...
UI/UX Improvements
Dear Support Team,
I would like to provide a suggestion regarding the application's functionalities, specifically concerning some issues that prevent certain...
"Book time with an expert"
Hello!
I thought you should know that the "book time with an expert" button in ShippingEasy goes to a broken Calendly link. Would love to use this feature, b...
UPS - One Balance account
I am logged into my account and my account is indicating
"Shipping easy one balance Carriers: USPS + UPS"
However when I go to browse rates I received the fo...
New Changes & Updates to Software - VERY BAD
The new updates to the ShippingEasy software has actually made my job harder to do. First off, there is no longer an option to create a Manual entry, when I ...
Cleared orders
ShippingEasy is randomly clearing some of our orders. It's extremely intermittent, but I had 2 customers contact us yesterday. Also, I haven't found a way to...
ShippingEasy Not Updating Shipped Orders on Etsy
Greetings,
After running about 100 hundred Etsy orders found out ShippingEasy is not updating Etsy that the orders are filled. Is this a common problem betw...
Magento 2.4.3
Do you know when/have any plans to update what version of Magento you support? I have version 2.4.3 p1.
Cannot update email address
Every time I try to update my email address in my profile, I click "save" and it defaults right back to the old email. There's some sort of glitch happening.
Unable to connect to magento 1 after being connected for years
Our shipping easy account is not connecting to our magento 1 installation. The store disconnected and I've been unable to reconnect. The shipping easy API ...
Posting to forum UI/UX issues
If someone is asking how to post to a forum, you have bigger issues that need to be addressed. First is it not obvious that you guys are using a 3rd party to...
Add the sales order number from SAP to the label
Currently if we generate a delivery note in SAP and change it to Ready so that Shippingeasy can see it, only the delivery number is printed, but not the sale...
Need help
I forgot to put apt number I need to fix it
Walmart orders not importing
My account was successfully integrated with Walmart, however in the last few days orders are not Acknowledged and do not import in ShippingEasy. I have not c...
Possible illegal Charges
It is possible that ShippingEasy is doing something highly illegal. or something is seriously wrong with their website and its calculations. When I create ...
ShippingEasy Leaves Shopify Edited Orders Marked Partially Unfulfilled
If we make changes to an order, Shipping Easy informs the customer that we have only partially shipped their order. This adds extra customer service time as ...
ShippingEasy doesn't show order tags added by Shopify Flow
Tags added onto orders via Shopify Flow (automation app from shopify) do not show in Shipping Easy. We tried adding a delay to it (5 minute wait after order ...
Mask archived users in scroll down menu when assigning orders
Archived users (we have 6 of them) are included in the scroll down menu when we assign orders. It does not make sense and it's not functional. They simply sh...
Mystery Shippingeasy fees / sapping of funds...?
So I've been on shippingeasy for well over a year, and now TWICE I've gone negative on my balance mysteriously, and I look at all the charges and how much mo...
Reinstate Cancelled Account
I am trying to reinstate a cancelled account and can not figure out how. I have looked through the forums and nothing. Please help.
Can't Connect to WooCommerce
Just created a new account and I am getting an error of "Error: cURL error 28: SSL connection timeout." every time I try "approve" the connection to my WooCo...
Intl Large Envelope/Flat - Merchandise
I attempted to ship small merchandise from USA to Australia today. Selected USPS-One Balance and Intl Large Envelope/Flat - Merchandise from the drop down li...
Complete Shipping Report Export - Problem
When running the Complete shipping report the input for the Length, Width and Height of the box are rounded to a whole number. Using USPS (flat rate Green) ...
Issues with Paying and Printing lables
I just did this yesterday so I have no idea why I am having this issue today, but I added the amount of money needed to my One Balance account so I could "pa...
Most orders not importing from Woocommerce
I am having trouble with the bulk of my orders not importing into shipping easy from woocommerce and having to do them manually. Looking over the last 30 day...
Out of Sync One Balance for USPS
Hello! I recently encountered an error when trying to ship a package. USPS has disappeared from my list of carriers. The dashboard shows I need an update to ...