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Report for undelivered orders AND shipping updates too delayed
It is very cumbersome to scroll through page after page of orders to see what has not reached its destination. With the USPS 2020 holiday shipping delay deba...
Orders
I have integrated this module for magento2 and i have order few products and products are listed in products menu but not showing in orders menu.
Create shipment problem
When creating a shipment from an order I get the following
This happened after 1 pm PST on 12/30/20.
Short thereafter the following comes up:
Tried almo...
Lost UPS package
Hi, few months ago one of my UPS packages was lost.
As recommended by Shippingeasy, I filed a claim with UPS.
Once the claim was processed, UPS only credite...
Credentials could not be validated Magento 2
Hi, we have been connected to shipping easy for a couple months, we had to change our admin password on the magento end and it disconnected shipping easy. I ...
the Automatically Advance Ship Date After is not working
Hi I am trying to automatically advance the ship date after 1:30 pm CST.
To do this I made sure my time zone is correct and then under profile I sent the Aut...
Printed wrong label? How did this happen
I paid for a international label and printed and already shipped it out but when I check my order history it states that I paid for another label and that it...
WooCommerce Store Continuously Disconnecting
Hi There,
I manage a WooCommerce store for a client and they use ShippingEasy to manage their shipping. For the past month, the store keeps disconnecting. I ...
Orders Splitting Incorrectly - Editing Orders - Bugs
There are some orders that I must manually edit and split into separate orders depending on weight. After mapping the way I want to split them, Shipping Eas...
Delivered check mark on shipment history not appearing since October 15th
Even though tracking says delivered, the "delivered" check mark has not been applied to any shipment past October 15th. I have checked my account on 2 differ...
Amazon is connected but Shipping Easy is not connected to Amazon
I have successfully integrated Amazon Seller and it shows so on Amazon however it does not show as integrated on Shipping Easy.
UPS Rate Quote Error
Hello,
I noticed yesterday and today that I’m not able to get a carrier quote from UPS for my One Balance account. Below are screenshots that I took of the...
Unable to sign up for UPS Balance
Unable to add UPS Balance to my account - several browser tries Chrome. FF. Safari all give same problem.
Cancel Account
I meant to only downgrade my account. Can you fix this?
Ready to print
I want to delete an item that is pending ready to print. it ended up being a duplicate which already was printed.
postage did not get purchased with this l...
Can’t add UPS One Balance to my account
No matter what I try I get this error:
One Balance UPS creating authentication error
Going on day four of trying to fix this error.
UPS one balance freezes the account and will not let me print a label.
It says there is an authentication erro...
PayPal not Syncing
I have not been able to sync to my PayPal store since late August. Any information regarding what happened and how to fix it would be welcome.
orders not coming over to Shipping easy from PayPal
My orders have not synced since 8/31 at midnight from PayPal. I have tried everything I can to fix this but have had no success. What is wrong?? Is it a PayP...
Disconnected Stores
Sometime today both of my PayPal stores disconnected. Anytime I try to reconnect I get an error message. Sound familiar to anyone?
Thanks - D
Shipping Confirmation Emails No Longer Being Sent/Received
My account is set to automatically send shipping confirmation emails to the recipient, and CC me, as soon as postage is purchased. However, I have received ...
Is Shipping Easy down?
Getting a connection time out error when logging in.
Cannot login
Keep getting this:
"Hate it when this happens!
The application encountered an internal error.Please retry or get in touch and we can help."
Shipping Confirmation Emails Suddenly Not Being Received
My shipping confirmation emails are set up to send to the recipient immediately after postage is purchased, and BCC me. However, these notifications stopped...
USPS rates no longer showing up
Hi there, while i'm creating a shipment I'm suddenly not seeing USPS come up as an option up even though I have Stamps.com connected. Anyone else having this...
Error when I try to add UPS to One Balance
Hi,
I'm trying to add UPS to my One Balance. However, every time I try, it says "Error submitting the form. Please try again." How can I get this fixed? Thanks
Your Stamps.com account has been suspended. Please Contact ShippingEasy Support for assistance.
My Stamps.com account has been suspended, and says that I should contact cutomer support
I have no way to do that.
I've tried to reconnect. No joy. I've tri...
Locked out of Stamps.com
Yesterday there was an issue with Shipping Easy. During that issue, I was working on a UPS shipment that decided not to process correctly with UPS; upon seco...
USPS specific delivery error is not showing up in the filters
I have a filter setup, that has everything enabled, except "Delivered", so I can see if something didn't get returned, or if there was a delivery error.
I ca...
Error adding UPS One Balance
I tried to add UPS to One Balance, but after filling out all the fields, I'm getting an error message "Error submitting the form. Please try again."
I tried ...