The Payment Method ID specified is invalid

I tried to update my credit card information. I am getting the fallowing error: "The PaymentMethodID specified is invalid." I tried different card and still ...
  • Marco Brito
  • 0 votes
  • 1 comment
  • Answered

Unable to buy postage

I have see other posts like this one, but no specific resolution is posted. I am getting this error when trying to purchase more postage:   Purchase failed. ...
  • Susan Chase
  • 0 votes
  • 1 comment
  • Answered

Reinstate my Acct no response recvd

I have been waiting for someone to reach out to me via email to help reinstate my account for lularoekarasilva17@gmail.com and I still have yet to receive a ...
  • Kara Silva
  • 0 votes
  • 1 comment
  • Answered

Error

I am getting this error message. Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, item 2   What does it mean? It is ...
  • Stefany Grieco
  • 0 votes
  • 1 comment
  • Answered

I can't buy postage

I can't buy postage. I already changed my card information 3 times and the payment is not going thru. I do have credit on my credit card. I paid shippingeasy...
  • Annapaula Sizemore
  • 0 votes
  • 1 comment
  • Answered

Cannot add postage

I keep getting this error: Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, item 2
  • Keri Parish
  • 0 votes
  • 1 comment
  • Answered

Notifications for shipment haven't been working since July on my stores

I have sent hundreds of these email notifications out prior to this issue, have not changed a thing and all of a sudden since one order on July 24th I have n...
  • Ricky Hernandez
  • 0 votes
  • 2 comments
  • Answered

Label Creation Error

Since the transition over to Stamps.com I can not print labels anymore. It's not a credit card issue because all my information is correct on Stamps.com I pr...
  • Steven Sanchez
  • 0 votes
  • 1 comment
  • Answered

Shipping Payment Error

Hi, I keep getting this message when trying to fill my account with money to then print labels. This makes my shipping easy account useless because I can't g...
  • Steve Hunt
  • 0 votes
  • 1 comment
  • Answered

Negotiated FedEx rates not coming through

Hello, I'm not seeing my negotiated FedEx rates come through although I've connected my FedEx account. I have a secondary shipping platform I use, and there ...
  • Ksenia Voropaeva
  • 0 votes
  • 3 comments
  • Answered

Amazon Product Feedback email not Activating

Hi there, I've created an Amazon Product Feedback email, set the parameters, the sender email is approved in Seller Central, but when I click Activate, I'm t...
  • Ksenia Voropaeva
  • 0 votes
  • 3 comments
  • Answered

Order Upload process has 'Item Name' as a required field

We run our inventory based off of SKUs, not item names. The order upload process is basically useless for me because it requires me to input an item name ins...
  • EvanTen3 Meinerts
  • 0 votes
  • 1 comment
  • Answered

Errors whenever attempting to purchase postage

I'm getting the following error any time I attempt to buy postage.  It's been like this for a week, and I've tried changing the card for payment to see if th...
  • Steve Roddel
  • 0 votes
  • 1 comment
  • Answered

Can't connect Magento 2.2.7

I can not connct to my Magento store, My version is 2.2.7, Keep prompting the “Credentials could not be validated.” I have checked URL, ACCOUNT, PASSWORD all...
  • 罗霆
  • 0 votes
  • 1 comment
  • Answered

buying postage

I have stamps.com  as the 3rd party. Yesterday and today - it said that i was low on postage and i kept pressing the buy and it kept spinning. According to m...
  • Donna Fallon
  • 0 votes
  • 3 comments
  • Answered

Shipping & delivery notifications no longer sending out

Hello, my shipping & delivery notifications suddenly stopped sending (to myself and my customers). Everything is still turned on. When I go to manually try t...
  • Ksenia Voropaeva
  • 0 votes
  • 6 comments
  • Answered

contact

hi is shipping easy down again  1:22pm eastern time  
  • Marisa Gannon
  • 0 votes
  • 1 comment
  • Answered

Error message

I can't get a login screen to pop up, nor get to my orders. Anyone know if this is an isolated incident?
  • Jillian Clark-Brcka
  • 0 votes
  • 1 comment
  • Answered

Your postage print request cannot be completed at this time.

Test print works fine in system dialog. Test prints works fine on Endicia professional. I have purchased $200 worth of postage, printed out 5 or so labels, a...
  • zack scalf
  • 0 votes
  • 1 comment
  • Answered

Balance keeps going into the minus

I have noticed recently I will add a balance say $10, buy a postage for $7 and I am left with $3, but when I log back in my balance is always in the negative...
  • SARAH CARUANA
  • 0 votes
  • 1 comment
  • Answered

Cannot add postage to account

Every time I try i get this error Stamps.com postage purchase failed because: Purchase failed. Account exception Exception with code 0x00560102; module 86, c...

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  • Paula Patterson
  • 0 votes
  • 12 comments
  • Answered

Account says suspended

Hello, I just tried to purchase postage to ship a package and it keeps giving me this: Invalid SOAP message due to XML Schema validation failure. The 'http:/...
  • Diane Cheatham
  • 0 votes
  • 1 comment
  • Answered

"Oops I hate it when this happens"

Hello! Every time I try to access different parts of ShippingEasy (Orders, Shipments, even the Support chat option) I get redirected to a page with this titl...
  • Andrea Demonakos
  • 0 votes
  • 3 comments
  • Answered

Customer Marketing Upload

Hey guys, I'm trying to begin using ShippingEasy for my email marketing. When I try to upload the CSV of my email list from Mailchimp (with over 4,000 contac...
  • Wendell Kimbrough
  • 0 votes
  • 1 comment
  • Answered

prestashop orders not showing up on shippingeasy

Hi, my prestashop orders aren't appearing on Shipping easy.prestashop version 1.7.2.5. I once again integrated  prestashop  with Shipping easy, but that does...
  • Ramya M
  • 0 votes
  • 1 comment
  • Answered

Quick ship and add order not working

When I click on quick ship (which is what I usually do) it does nothing. I tried clicking the add manual order and it will not work either. I have closed out...
  • Diane Cheatham
  • 0 votes
  • 2 comments
  • Answered

Payment / Balance issue

I purchased $10 in shipping dollars, then spent $3.82 for a shipment. My balance shows $2.27.  This makes no sense, even the email confirmation I got from Sh...
  • Kim Gross
  • 0 votes
  • 1 comment
  • Answered

Paid $10 for shipping for a $3.82 shipping charge, but got back $2.77. Why? Where is the remaining $3.91?

I purchased $10, I see the charge and the email telling me I got charged $10. I made one purchase of $3.82. My email after the purchase says:   DATE         ...
  • Kim Gross
  • 0 votes
  • 1 comment
  • Answered

WooCommerce Spotty Sync

Lately, some of my orders from WooCommerce have not been sent to Shipping Easy. Also when I manually say "send to ShippingEasy" they do not appear in Shippin...
  • Audrey Brady
  • 0 votes
  • 5 comments
  • Answered

Can’t log in since conversion

Ever since the conversion, I get a blue screen after log in saying my account is still being converted. I had received an email days ago saying it was finish...
  • Crystal Norton
  • 0 votes
  • 4 comments
  • Answered