I have sent hundreds of these email notifications out prior to this issue, have not changed a thing and all of a sudden since one order on July 24th I have not been able to see a notification on my side and I’m assuming my customers aren’t either.
I checked the spam filters and my server, regular emails come in just fine as normal. It doesn’t appear the notification system is working correctly anymore.
When I go to directly yo ShippingEasy and try to force an email to send “to myself” it still won’t show up.
This is not about labels that are dated for the future, these are imported orders shipping on the same day as I receive them. It's strange this has never been an issue before now.
Someone appears to have had a similar issue on July 25th on the support forum and it just seems like quite the coincidence.
Hello Ricky!
No worries! Thanks so much for the update on your email issue. I appreciate you sharing that info with us so that future users might be helped.
Please don't hesitate to let us know if you have any other questions.