Correct sync date on postdated labels

Frequently when preparing shipments for the next day, the date the label is purchased rather than the ship date is being synced back to my web site. I'm gro...
  • Debra Coker
  • 0 votes
  • 8 comments
  • Answered

Do we have to look at the sam pop-alert everday for weeks.

Site Alerts get old quick: This is intrusive. And I've read it dozens of times, but every time I log in, I have to stop my workflow and put the repetitive ...
  • LuLaRoe Melanie Cabeceira
  • 0 votes
  • 1 comment
  • Answered

Long string of random numbers sent to Ebay & Amazon as tracking number when shipping USPS Flats without tracking

Any idea why its sending a long string of numbers, like 0004000074516327839577840486424 over to Ebay and Amazon as a tracking number when we're without track...

Closed for comments

  • Nathan Clay
  • 0 votes
  • 8 comments
  • Completed

Shipping History displaying drop shipping labels

Would love it if when you went to shipping history the drop shipping labels were easily seen. Right now you have to click ALL. Perhaps there should be a plac...
  • Sue Rostvold
  • 0 votes
  • 1 comment
  • Answered

Orders Stuck in Ready to Print

We been having been problems the last couple of days with order stuck in the ready to print que, I have four batches right now that I can't print out or delete.
  • Speedy Shipping
  • 0 votes
  • 4 comments
  • Answered

"Sync with Store" Delayed

The "Sync with Store" button no longer does a simple PHP query of the store API. Performance has dropped from a few seconds to a few minutes, making the "Syn...
  • Chuck Burr
  • 0 votes
  • 1 comment
  • Answered

Charged twice for the same package

I have been charged twice for the same package. I input the delivery information to receive a quote but didnt action the label. I then went back a few days l...
  • Ruby Smallbone
  • 0 votes
  • 1 comment
  • Answered

Incompatible with WooCommerce 2.3.7

Hi, we just updated our Woo Commerce store and now ShippingEasy plugin is incompatible with the latest version of WooCommerce 2.3.7? There are also no update...
  • Chelly
  • 0 votes
  • 2 comments
  • Answered

eBay orders aren't syncing

I've had my ShippingEasy account for a long time and all of a sudden my orders stopped syncing. Please help!
  • ShippingEasy
  • 0 votes
  • 1 comment
  • Answered

ConnectEasy Installation Issues

When i try to install ConnectEasy, it crashes. It gives me the error message "Python quit unexpectedly"
  • Barry Duncan
  • 0 votes
  • 3 comments
  • Answered

ConnectEasy immediately logs me out after logging in with passphrase

I have Connecteasy 4.5.1+c7d installed on my Mac (10.10.2) and after putting in my passphrase and signing in, I immediately get disconnected and it logs me o...
  • Donavon Yelton
  • 0 votes
  • 3 comments
  • Answered

OpenCart Bug: Order sales tax is ignored

For taxable sales, the sales tax amount does not get passed through to ShippingEasy. When viewing order details, tax is excluded and the order total is the p...

{{shipment.shipping_paid}} is not working on packing slips

Hi, I'm trying to add shipping to our packing slips and it always comes out as $0.00. The total price is correct, but the {{shipment.shipping_paid}} is not. ...
  • Matt
  • 0 votes
  • 5 comments
  • Answered

Checkout By Amazon orders not syncing

None of my CBA orders show up in shippingeasy. They show as unshipped on my amazon order page but all i see in shippingeasy are the amazon orders nothing f...
  • Gene Friedman
  • 0 votes
  • 1 comment
  • Answered

Charged me but didn't print label

I paid for my label, but when it went to generate the label it failed. The only option was to redo it all again and pay again. How do I contact someone to ge...
  • Bryan Thomas
  • 0 votes
  • 4 comments
  • Answered

Negative Weight Bug

Ready to Ship page under Carrier Selections, negative weights should not be allowed. No error is given if a negative weight is selected using the textbox dow...
  • Ray
  • 0 votes
  • 7 comments
  • Answered

Make info passed to 3dCart accurate and consistent.

My 3dCart store is getting inconsistent, and sometimes inaccurate shipment information. Sometimes the shipping date and tracking number are passed through, ...
  • Debra Coker
  • 0 votes
  • 6 comments
  • Answered

My labels are printing on 4x6, but the end result is the size of a postage stamp on a 4x6 label . Has anyone else experienced this?

1.) If I print a label from Shipping Easy, from the Ready to Print Page - OR, if I print a test label from your Settings / Labels page - The label that pulls...
  • William Dayton
  • 1 vote
  • 4 comments
  • Answered

Oops Error on Shipment History page

I created the shipment and paid it, and then I wanted to cancel the shipment since it is a test of integration with shippingeasy. But when I tried to go to ...
  • Ivan Evseev
  • 0 votes
  • 5 comments
  • Answered