New (international shipping) user questions and bug reports

We currently use Easypost for all our shipping (via APIs), but we need access to GlobalPost for shipment of international large envelope flats. So we created...
  • Mark McMillan
  • 0 votes
  • 1 comment

Access Denied on Order Get

Hi,   I have an integration already working and I am able to create orders which confirms that the Api Key, Secret and Store Key are good as well as the sign...
  • Jesse Kuhnert
  • 0 votes
  • 0 comments

Removing product from order not updating total price

This involves orders with 2 or more products only. To recreate this issue you first need two items in an order.    -Go to Orders Page -Click the order to ope...
  • Beaux Barker
  • 0 votes
  • 0 comments

Argh - you've hobbled the "Create Order" function!

Hey there- Some of the changes I've been seeing on the site lately have been pretty good, but some time this week, you've made an edit to the "Create A Manua...
  • Chris McFarlane
  • 0 votes
  • 5 comments

Payment was unsuccessful

When payment unsuccessful occurs, how about an automatic re-try billing it in a day or two?  Or how about adding a manual re-try button to that page? Or both...
  • Eric Anderson
  • 0 votes
  • 0 comments

UI/UX Improvements

Dear Support Team, I would like to provide a suggestion regarding the application's functionalities, specifically concerning some issues that prevent certain...
  • Beaux Barker
  • 0 votes
  • 0 comments

"Book time with an expert"

Hello! I thought you should know that the "book time with an expert" button in ShippingEasy goes to a broken Calendly link. Would love to use this feature, b...
  • Andrea Demonakos
  • 0 votes
  • 1 comment

UPS - One Balance account

I am logged into my account and my account is indicating "Shipping easy one balance Carriers: USPS + UPS" However when I go to browse rates I received the fo...
  • MARK PERESS
  • 0 votes
  • 1 comment

Cleared orders

ShippingEasy is randomly clearing some of our orders. It's extremely intermittent, but I had 2 customers contact us yesterday. Also, I haven't found a way to...
  • Patricia Kirton
  • 0 votes
  • 0 comments

ShippingEasy Not Updating Shipped Orders on Etsy

Greetings, After running about 100 hundred Etsy orders found out ShippingEasy is not updating Etsy that the orders are filled.  Is this a common problem betw...
  • James Malone
  • 1 vote
  • 2 comments

Magento 2.4.3

Do you know when/have any plans to update what version of Magento you support? I have version 2.4.3 p1.
  • Miles Tilley
  • 0 votes
  • 1 comment

Posting to forum UI/UX issues

If someone is asking how to post to a forum, you have bigger issues that need to be addressed. First is it not obvious that you guys are using a 3rd party to...
  • Beaux Barker
  • 0 votes
  • 0 comments

Add the sales order number from SAP to the label

Currently if we generate a delivery note in SAP and change it to Ready so that Shippingeasy can see it, only the delivery number is printed, but not the sale...
  • Jacob Gruskovak
  • 0 votes
  • 0 comments

Need help

I forgot to put apt number I need to fix it
  • Frank Evers
  • 0 votes
  • 1 comment

Walmart orders not importing

My account was successfully integrated with Walmart, however in the last few days orders are not Acknowledged and do not import in ShippingEasy. I have not c...
  • Ashish Mishra
  • 0 votes
  • 0 comments

ShippingEasy Leaves Shopify Edited Orders Marked Partially Unfulfilled

If we make changes to an order, Shipping Easy informs the customer that we have only partially shipped their order. This adds extra customer service time as ...
  • Andrew Read
  • 1 vote
  • 1 comment

ShippingEasy doesn't show order tags added by Shopify Flow

Tags added onto orders via Shopify Flow (automation app from shopify) do not show in Shipping Easy. We tried adding a delay to it (5 minute wait after order ...
  • Andrew Read
  • 1 vote
  • 1 comment

Mask archived users in scroll down menu when assigning orders

Archived users (we have 6 of them) are included in the scroll down menu when we assign orders. It does not make sense and it's not functional. They simply sh...
  • Marianne Prebet
  • 0 votes
  • 0 comments

Mystery Shippingeasy fees / sapping of funds...?

So I've been on shippingeasy for well over a year, and now TWICE I've gone negative on my balance mysteriously, and I look at all the charges and how much mo...
  • Marvin Haaby
  • 0 votes
  • 0 comments

Reinstate Cancelled Account

I am trying to reinstate a cancelled account and can not figure out how.  I have looked through the forums and nothing.  Please help. 

Closed for comments

  • NATALIE ESTES
  • 0 votes
  • 1 comment

Can't Connect to WooCommerce

Just created a new account and I am getting an error of "Error: cURL error 28: SSL connection timeout." every time I try "approve" the connection to my WooCo...
  • Jimmy Owen
  • 0 votes
  • 0 comments

Intl Large Envelope/Flat - Merchandise

I attempted to ship small merchandise from USA to Australia today. Selected USPS-One Balance and Intl Large Envelope/Flat - Merchandise from the drop down li...
  • Dennis Sadowski
  • 0 votes
  • 0 comments

Complete Shipping Report Export - Problem

When running the Complete shipping report the input for the Length, Width and Height of the box are rounded to a whole number.  Using USPS (flat rate Green) ...
  • Chester Mills
  • 0 votes
  • 0 comments

Issues with Paying and Printing lables

I just did this yesterday so I have no idea why I am having this issue today, but I added the amount of money needed to my One Balance account so I could "pa...
  • Tiffani Youngvorst
  • 0 votes
  • 0 comments

Most orders not importing from Woocommerce

I am having trouble with the bulk of my orders not importing into shipping easy from woocommerce and having to do them manually. Looking over the last 30 day...
  • Dan Lehky
  • 0 votes
  • 0 comments

Out of Sync One Balance for USPS

Hello! I recently encountered an error when trying to ship a package. USPS has disappeared from my list of carriers. The dashboard shows I need an update to ...
  • Jennifer Newhall
  • 1 vote
  • 1 comment

Shipping Easy Down?

Hey is Shipping Easy down? Trying to get shipments out and can't because it's non-responsive?

Closed for comments

  • Cynthia Chesnutt
  • 0 votes
  • 4 comments

One Balance Error - Disconnected - Can't Add Money, Delete One Balance or Find an Email or Phone for Support

One Balance Multiple Errors - ShippingEasy Please Help    I'm so pissed. How does Shipping Easy have zero support for Starters? I have spent hours on hours l...

Closed for comments

  • Ty Loomis
  • 0 votes
  • 2 comments

Out of sync error on USPS One Balance

I have been trying to send packages regularly through ShipEasy but for the last month or so my primary carrier (USPS) has been "out of sync" which cause me t...
  • Kristen Hamilton
  • 0 votes
  • 2 comments

Shipping Presents Not Populating Pull Down

I have multiple shipping presets defined however none of them are populating the pull down when I am trying to select one so I may buy a label.   There had b...
  • Tom Costello Jr
  • 0 votes
  • 0 comments