Store Keeps Disconnecting

1

I've gone through the checklist:

  • SSL Enabled (https://)
  • WordPress 6.8.3
  • WooCommerce 10.2.2
  • Store is SSL Enabled (https://)
  • URL is Correct (root of URL)

This seems to be a very common problem. I am unsure why you haven't made a solid fix for it yet. I have seen 20 or so complaints, and I have seen you respond to all of them, saying you would connect with them and fix them.

  1. When I add the store to SE (selecting "WooCommerce") I enter the site URL and I am presented with a login page for my site. I log in as an Admin and click the Approve option.
  2. I'm returned to SE to finish setting up the site settings. (no errors).
  3. When I return to the list of sites, SE shows that the site is disconnected & offers a "Reconnect" button.
  4. Inside my WooCommerce settings for my site, I see a new ShippingEasy REST API entry that appears every time I click the "Approve" button (I've tried it ten times already).

I have had this same problem every single time I have brought a new client over to you and attempted to set up service for them with you. Every single time. Over the last 7 years, nothing has changed.

Why not just fix it for everyone so people don't have to wait?

Some people need this service immediately and didn't expect to have to wait for a day or two to get up and running.


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