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UPS - One Balance account

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I am logged into my account and my account is indicating

"Shipping easy one balance Carriers: USPS + UPS"

However when I go to browse rates I received the following error message

"To get UPS - One Balance rates, please connect your UPS - One Balance account in Settings > One Balance and Carriers."

Please advise… Thanks for your help

See screenshots below

 

  • MARK PERESS
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Hi Mark,

Thank you for taking the time to reach out to us about this! I'm sorry to see that you are experiencing issues with viewing your UPS One Balance rates. I will follow up with you via email to troubleshoot this further.

Best Regards,

Sarah

  • Sarah M.
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