- Show answered
- Sort by newest post
New Changes & Updates to Software - VERY BAD
The new updates to the ShippingEasy software has actually made my job harder to do. First off, there is no longer an option to create a Manual entry, when I ...
Cannot update email address
Every time I try to update my email address in my profile, I click "save" and it defaults right back to the old email. There's some sort of glitch happening.
Unable to connect to magento 1 after being connected for years
Our shipping easy account is not connecting to our magento 1 installation. The store disconnected and I've been unable to reconnect. The shipping easy API ...
Possible illegal Charges
It is possible that ShippingEasy is doing something highly illegal. or something is seriously wrong with their website and its calculations. When I create ...
Automatic Overdraft Protection charge
I received an Automatic Overdraft Protection charge notice, so apparently I was upcharged for a package I shipped. The email doesn't give any reason for th...
Buy Label - Print Label & Packing Slip
1 Click Labels and Packing Slips.
This is the most simple yet frustrating feature. If do the 1 click print I only get the shipping label. (2 different print...
Didn't receive a refund
The other day I made three shipments. For some reason I kept getting labels with no to address on them. So I made three attempts. I canceled two shipments...
UPS voided over a month ago but no refund issued
Hello,
I created and canceled a UPS label (1Z8E947F1290552109) on February 24, 2021 but I still have not received the refund. How can I check the status or r...
No orders showing on orders screen.
There's a strange mis match between the number of orders on our dashboard that need to be shipped (22 orders) and the process orders page (0). What is going ...
Printing Blank label instead of detail selected
I have been using my LabelWriter 450 on Windows 10 with no problem. Today I selected an address label to print (the same label as I printed two days ago) and...
Is ShippingEasy down?
I can’t even get to the login page.
Postage purchase failed because: Payment Server rejected the payment.
I have been trying to purchase (top up) my One balance account for 2 days now and tried several different credit cards with no success. I continually get th...
USPS rate incorrect
When I put in a Domestic USPS First Class Large Envelope weighing 5oz size 10.5x7x.5, I get the wrong cost, it's like 2x as much as it should be (I think 3.6...
Error adding UPS to One Balance
I tried to add UPS to One Balance, but after filling out all the fields, I'm getting an error message "Error submitting the form. Please try again." Any help...
Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, item 2
Having this error when purchasing postage. Re-entered the credit card info and checked with credit card company and all is good. Is this a technical issue ...
Unable to purchase postage despite One Balance being sufficient
Not a common bug, but I've had it occur at least twice while using this service.
I've added the exact amount required for my labels into my One Balance. The...
Purchase Failed
Hello Support -
I recently updated my card, but it's a card I have used previously to buy postage and now it's giving me this error...
Account exception Exc...
Distaste with This Business
I decided to try out this shipping service to streamline my shipping but all it has really done is create a huge problem for me. Firstly, unless I pay more m...
Walmart Integration -- Orders failing to sync
I continue running into the issue of new orders (acknowledged in Walmart's portal) not showing up in Shipping Easy. I have integrated and it says they are c...
Can't login inside BigCommerce
Hi. I've been using the ShippingEasy app with Big Commerce for years without any major issues. A few months ago, I suddenly stopped being able to log into th...
shipment not showing but was charged twice.
i made a shipment, paid the minimum balance, then went to print a label and it was nowhere to be found. i had to do it again, and it charged me another 10 do...
Print Label using UPS-One balance
When I print the label using the UPS-One balance, get the error message:
"We are temporarily unable to retrieve the value of your One Balance account. We are...
I shipped a package from the US to Australia but the shipping label sent it somewhere in Illinois, what do I do?
So I manage a small shop for keychains on storenvy. This was my first time shipping internationally and due to me being used to the labels being correct from...
"Ready to ship" page showing abbreviated item title renders the feature useless
"Ready to ship" page showing abbreviated item title renders the feature useless.Abbreviated like that, so little of the product title is shown, that similar ...
Capitalized SKUs making them invalid
On the orders page, if you click on an order the SKU in the overlay window is capitalized.
As SKUs are case sensitive on most marketplaces, this is totally u...
Woocommmerce Workflow Issue -- Sync Order Status when order over 1 day old
I am testing out ShippingEasy as a possible replacement for my current shipping solution and have run into an issue with my workflow.
I process orders once p...
Orders
I have integrated this module for magento2 and i have order few products and products are listed in products menu but not showing in orders menu.
Credentials could not be validated Magento 2
Hi, we have been connected to shipping easy for a couple months, we had to change our admin password on the magento end and it disconnected shipping easy. I ...
Amazon is connected but Shipping Easy is not connected to Amazon
I have successfully integrated Amazon Seller and it shows so on Amazon however it does not show as integrated on Shipping Easy.
UPS Rate Quote Error
Hello,
I noticed yesterday and today that I’m not able to get a carrier quote from UPS for my One Balance account. Below are screenshots that I took of the...