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Purchase Failed

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Hello Support - 

I recently updated my card, but it's a card I have used previously to buy postage and now it's giving me this error...

Account exception Exception with code 0x00560102; module 86, category 1, item 2

Please advise.

  • Kelli Evans
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Hi,

Thanks for taking the time to post to our Community Forum. A member of our Customer Success team will be reaching out to you directly. You might also find the answers to your questions in our Support Center.

  • Bria B.
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Hi there,

Would you mind providing the email address that you use to log in to your ShippingEasy account? This will allow us to take a closer look at the issue you're experiencing!

  • Libby H.
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