Why can I not log into my account after I've logged out?

I reset a password for a client account this afternoon, was in the system, and all was fine. I logged out so that my programming team could go in and do work...
  • Rebecca Ferrell
  • 0 votes
  • 3 comments
  • Answered

Label will not print

My label just keeps opening and scrolling on a blank page. It has already charged me and moved to the shipment history page. Even the reprint option goes to ...
  • Lynn Pridgen
  • 0 votes
  • 8 comments
  • Answered

New (international shipping) user questions and bug reports

We currently use Easypost for all our shipping (via APIs), but we need access to GlobalPost for shipment of international large envelope flats. So we created...
  • Mark McMillan
  • 0 votes
  • 1 comment

Access Denied on Order Get

Hi,   I have an integration already working and I am able to create orders which confirms that the Api Key, Secret and Store Key are good as well as the sign...
  • Jesse Kuhnert
  • 0 votes
  • 0 comments

Removing product from order not updating total price

This involves orders with 2 or more products only. To recreate this issue you first need two items in an order.    -Go to Orders Page -Click the order to ope...
  • Beaux Barker
  • 0 votes
  • 0 comments

Argh - you've hobbled the "Create Order" function!

Hey there- Some of the changes I've been seeing on the site lately have been pretty good, but some time this week, you've made an edit to the "Create A Manua...
  • Chris McFarlane
  • 0 votes
  • 5 comments

Payment was unsuccessful

When payment unsuccessful occurs, how about an automatic re-try billing it in a day or two?  Or how about adding a manual re-try button to that page? Or both...
  • Eric Anderson
  • 0 votes
  • 0 comments

UI/UX Improvements

Dear Support Team, I would like to provide a suggestion regarding the application's functionalities, specifically concerning some issues that prevent certain...
  • Beaux Barker
  • 0 votes
  • 0 comments

"Book time with an expert"

Hello! I thought you should know that the "book time with an expert" button in ShippingEasy goes to a broken Calendly link. Would love to use this feature, b...
  • Andrea Demonakos
  • 0 votes
  • 1 comment

UPS - One Balance account

I am logged into my account and my account is indicating "Shipping easy one balance Carriers: USPS + UPS" However when I go to browse rates I received the fo...
  • MARK PERESS
  • 0 votes
  • 1 comment

New Changes & Updates to Software - VERY BAD

The new updates to the ShippingEasy software has actually made my job harder to do. First off, there is no longer an option to create a Manual entry, when I ...
  • Richie Aiello
  • 1 vote
  • 1 comment
  • Answered

Orders being cleared spontaneously

All of a sudden we've started to notice orders not showing up in Shippingeasy (from BigCommerce), but when we search for the order number we see it is in the...
  • Noah Chaimberg
  • 0 votes
  • 3 comments
  • Answered

Cleared orders

ShippingEasy is randomly clearing some of our orders. It's extremely intermittent, but I had 2 customers contact us yesterday. Also, I haven't found a way to...
  • Patricia Kirton
  • 0 votes
  • 0 comments

ShippingEasy Not Updating Shipped Orders on Etsy

Greetings, After running about 100 hundred Etsy orders found out ShippingEasy is not updating Etsy that the orders are filled.  Is this a common problem betw...
  • James Malone
  • 1 vote
  • 2 comments

Woocommerce | Orders Not Being Marked As Complete & Uploading 4-5 tracking numbers

Hi,   I upgraded to the new woo-commerce store integration vs the plugin and there's 2 big problems that is occurring on my account.   1) When I buy the p...
  • Magari Design
  • 0 votes
  • 2 comments
  • Answered

Magento 2.4.3

Do you know when/have any plans to update what version of Magento you support? I have version 2.4.3 p1.
  • Miles Tilley
  • 0 votes
  • 1 comment

Cannot update email address

Every time I try to update my email address in my profile, I click "save" and it defaults right back to the old email. There's some sort of glitch happening. 

Closed for comments

  • Julie Diaz
  • 0 votes
  • 1 comment
  • Answered

Unable to connect to magento 1 after being connected for years

Our shipping easy account is not connecting to our magento 1 installation.  The store disconnected and I've been unable to reconnect.  The shipping easy API ...
  • william sanchez
  • 0 votes
  • 1 comment
  • Answered

ShippingEasy Leaves Shopify Edited Orders Marked Partially Unfulfilled

If we make changes to an order, Shipping Easy informs the customer that we have only partially shipped their order. This adds extra customer service time as ...
  • Andrew Read
  • 1 vote
  • 1 comment

Posting to forum UI/UX issues

If someone is asking how to post to a forum, you have bigger issues that need to be addressed. First is it not obvious that you guys are using a 3rd party to...
  • Beaux Barker
  • 0 votes
  • 0 comments

Need help

I forgot to put apt number I need to fix it
  • Frank Evers
  • 0 votes
  • 1 comment

ShippingEasy doesn't show order tags added by Shopify Flow

Tags added onto orders via Shopify Flow (automation app from shopify) do not show in Shipping Easy. We tried adding a delay to it (5 minute wait after order ...
  • Andrew Read
  • 1 vote
  • 1 comment

Add the sales order number from SAP to the label

Currently if we generate a delivery note in SAP and change it to Ready so that Shippingeasy can see it, only the delivery number is printed, but not the sale...
  • Jacob Gruskovak
  • 0 votes
  • 0 comments

Unable to sign up for UPS Balance

Unable to add UPS Balance to my account - several browser tries Chrome. FF. Safari all give same problem.  

Closed for comments

  • Stuart McKnight
  • 0 votes
  • 3 comments
  • Answered

Out of sync error on USPS One Balance

I have been trying to send packages regularly through ShipEasy but for the last month or so my primary carrier (USPS) has been "out of sync" which cause me t...
  • Kristen Hamilton
  • 0 votes
  • 2 comments

Possible illegal Charges

It is possible that ShippingEasy is doing something highly illegal. or something is seriously wrong with their website and its calculations.   When I create ...

Closed for comments

  • Scott Tilton
  • 0 votes
  • 3 comments
  • Answered

Walmart orders not importing

My account was successfully integrated with Walmart, however in the last few days orders are not Acknowledged and do not import in ShippingEasy. I have not c...
  • Ashish Mishra
  • 0 votes
  • 0 comments

Shipping Easy Down?

Hey is Shipping Easy down? Trying to get shipments out and can't because it's non-responsive?

Closed for comments

  • Cynthia Chesnutt
  • 0 votes
  • 4 comments

Mask archived users in scroll down menu when assigning orders

Archived users (we have 6 of them) are included in the scroll down menu when we assign orders. It does not make sense and it's not functional. They simply sh...
  • Marianne Prebet
  • 0 votes
  • 0 comments

Where is my refund

I've been waiting on a label refund since August 12th. Since there is no one at Shipping Easy to contact, what do you recommend?
  • Christina Daves
  • 0 votes
  • 3 comments
  • Answered