Incorrect delivery status

I'm having several tracking numbers, that shows delivery status (when hovering mouse over the clock, in Shipment History) as "In Transit - Out For Delivery",...
  • Gene Strelkov
  • 0 votes
  • 22 comments
  • Answered

error when purchasing postage

I have been receiving errors when trying to purchase postage for 4 days now.. I have tried different cards, updating my information, I have tried everything,...
  • Samantha Gemzer
  • 0 votes
  • 15 comments
  • Answered

Stamps.com Conversion error

infrequent user of ShippingEasy (it's our backup). Over the past few months have logged in and been greeted with red error messages but didn't have time to t...
  • Jim C Hamil
  • 0 votes
  • 15 comments
  • Answered

Error adding UPS One Balance

I tried to add UPS to One Balance, but after filling out all the fields, I'm getting an error message "Error submitting the form. Please try again." I tried ...

Cannot add postage to account

Every time I try i get this error Stamps.com postage purchase failed because: Purchase failed. Account exception Exception with code 0x00560102; module 86, c...

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  • Paula Patterson
  • 0 votes
  • 12 comments
  • Answered

LuLaRoe Orders not crossing over

I have orders that are not crossing over, the only thing that I can think is that I did not charge shipping on these orders, would this create them to not se...
  • Andrea Vivian
  • 0 votes
  • 10 comments
  • Answered

Custom E-mail Templates

Hi -- Has anyone ever had trouble getting their custom edits in the e-mail templates to actually "stick"?  I've tried editing the background colors of the ce...
  • Joseph Nathan Bland
  • 0 votes
  • 10 comments
  • Answered

More Order Sync Problems

Again today, SE is not syncing an order that's over 1.5 hours old. No amount of clicking on the refresh, clearing my browser cache or reloading the order pag...
  • Mark Lindsey
  • 0 votes
  • 9 comments
  • Answered

SHIP TO address is not updating !!!

This has been a reoccurring issue this past month and it's annoying and frustrating as hell not to mention HIGHLY inconvenient for my clients when their pack...
  • Xavi
  • 0 votes
  • 9 comments
  • Answered

Order Marked Drop Shipped incorrectly

Hi! I shipped seven items the other day, seven labels printed, and then when I went to manually send someone their tracking number, it appeared the shipment ...
  • Wilber Enterprises
  • 0 votes
  • 8 comments
  • Answered

Label will not print

My label just keeps opening and scrolling on a blank page. It has already charged me and moved to the shipment history page. Even the reprint option goes to ...
  • Lynn Pridgen
  • 0 votes
  • 8 comments
  • Answered

cant sign in

All of a sudden your app stopped working- I cant sign in, ive changed my password and still doesn't work. I need to resolve asap! HElp!
  • Laura Brehmer
  • 0 votes
  • 8 comments
  • Answered

Correct sync date on postdated labels

Frequently when preparing shipments for the next day, the date the label is purchased rather than the ship date is being synced back to my web site. I'm gro...
  • Debra Coker
  • 0 votes
  • 8 comments
  • Answered

Long string of random numbers sent to Ebay & Amazon as tracking number when shipping USPS Flats without tracking

Any idea why its sending a long string of numbers, like 0004000074516327839577840486424 over to Ebay and Amazon as a tracking number when we're without track...

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  • Nathan Clay
  • 0 votes
  • 8 comments
  • Completed

Bug: Orders can Only be Synced Once with the new WooCommerce REST API Integration

With the new WooCommerce "Direct Integration" using the REST API, once an order has been sent by WooCommerce once, WooCommerce won't send it again. This will...
  • Jeff Daigle
  • 0 votes
  • 7 comments
  • Answered

Store will not reconnect.

I'm running into issues getting my store to reconnect to shipping easy. It appears the wsdl is loading when I access https://www.filteright.com/index.php/api...
  • Mike Bockus
  • 0 votes
  • 7 comments
  • Answered

Package Setup Page Pagination Issue

Hi, The Package Setup page is only displaying the first 25 packages. The page seems to be getting cut off at 25 packages, not the pagination isn't working c...
  • Jack Markaryan
  • 0 votes
  • 7 comments
  • Answered

Negative Weight Bug

Ready to Ship page under Carrier Selections, negative weights should not be allowed. No error is given if a negative weight is selected using the textbox dow...
  • Ray
  • 0 votes
  • 7 comments
  • Answered

Cannot add postage to account

How do I add postage?  It keeps saying this:   Your postage purchase request cannot be completed at this time. Please contact ShippingEasy Customer Success a...

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  • Emily Mueller
  • 0 votes
  • 6 comments
  • Answered

Shipping & delivery notifications no longer sending out

Hello, my shipping & delivery notifications suddenly stopped sending (to myself and my customers). Everything is still turned on. When I go to manually try t...
  • Ksenia Voropaeva
  • 0 votes
  • 6 comments
  • Answered

Automatically changes to the default template.

Hello when I go to Confirmation email settings and I do a custom a template then  click save and automatically changes to the default template.What can i do ...
  • Raul
  • 0 votes
  • 6 comments
  • Answered

User Permission

I just signed up for ShippingEasy, integrated it with my Shopify store and I'm testing out the process.  I created a new user and unchecked all the permissio...
  • Cynthia Mercado
  • 0 votes
  • 6 comments
  • Answered

WooCommerce not syncing suddenly

Hello, An order came through my site on December 2nd just fine. I have not touched any settings in the meantime, but I had 2 new orders today - but they aren...
  • Remixed Gifts
  • 0 votes
  • 6 comments
  • Answered

My ebay orders do not sync anymore

Hi, my ebay orders are not syncing anymore. Not sure why they stopped pulling in. I already deactivated and reactivate my ebay store without any succes. plea...
  • ute schwemmer
  • 0 votes
  • 6 comments
  • Answered

Postage 'Memory'

If I search for an old order, and duplicate it, Shipping Easy does not re-calculate the postage, not does it require me to before clicking print.  The postag...
  • Stephen Mayfield
  • 0 votes
  • 6 comments
  • Answered

Paid orders not populating

We have orders that are paid in Paypal from eBay that are not showing up when you select the Status as "Awaiting Shipment". They are in the general orders se...
  • Jerome
  • 0 votes
  • 6 comments
  • Answered

Make info passed to 3dCart accurate and consistent.

My 3dCart store is getting inconsistent, and sometimes inaccurate shipment information. Sometimes the shipping date and tracking number are passed through, ...
  • Debra Coker
  • 0 votes
  • 6 comments
  • Answered

Argh - you've hobbled the "Create Order" function!

Hey there- Some of the changes I've been seeing on the site lately have been pretty good, but some time this week, you've made an edit to the "Create A Manua...
  • Chris McFarlane
  • 0 votes
  • 5 comments

PayPal not Syncing

I have not been able to sync to my PayPal store since late August. Any information regarding what happened and how to fix it would be welcome.
  • David Steen
  • 0 votes
  • 5 comments

Error when I try to add UPS to One Balance

Hi, I'm trying to add UPS to my One Balance. However, every time I try, it says "Error submitting the form. Please try again." How can I get this fixed? Thanks

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  • Jeremy Nagar
  • 0 votes
  • 5 comments
  • Answered