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Download orders button missing from orders page
Im trying to import a csv file into my orders but the button is missing
shipping bug
can i just say, first, spending 10 minutes on your website trying to find customer support, is unacceptable, and makes me what to cancel your service altoget...
Integration wont work woocommerce
Ive been using this on my site for two years now www.lightsaliveapparel.com its a woocommerce site. I updated the website and now orders wont sync. the apis ...
Why is my shipping number incorrect?
I have the free plan because I ship well below 50 a month. I know I did not print over 20 and yet it's telling me I'm over 100. Why is this happening? Also ...
Reactivate and Update
I paused my account for a bit which put me back on the Starter level. Now, I'd like to get things back up and running and update my logo. Every time I remo...
Multiple BigCommerce Stores
I have one BC store integrated, and when I try to integrate another - the platform doesn't appear in the drop down list?
Can I have 2 BC stores?
Amazon and ebay order status does not Updates
Hi,
When i ship any order from magento order list, there status get changed in magento but the order status does not changed in amazon and ebay.
Can you help?
WooCommerce Shipment Tracking plugin - SE not automating tracking number entry when mark an order as shipped
Hello,
In this article:
https://support.shippingeasy.com/hc/en-us/articles/204437329-How-to-use-ShippingEasy-with-WooCommerce-v3-x-plugin
Is the WooThemes sh...
Scan form for multiple stores
I have 1 shipping easy account, but we ship from 2 different locations. The current scan form has a filter for 'Stores' but it is to filter the scan form ba...
USPS address verification override
I'm getting an error that the customer address is not working properly, so I am unable to get postage for a package that needs to go out.
I have manually ve...
Trying to sync orders with Storenvy
I synced my orders and only the last 5 seem to be coming through. I have another 12 previous that aren't syncing for some reason.
Some Orders Not Being Sent to Shipping Easy
I use WooCommerce on http://edenknowsimplants.com and only some of my orders are showing up in ShippingEasy.
There doesn't seem to be any rhyme or reason or ...
Sync problems today
Is order "sync" broken today?
Seems to be here!
No longer triggers my Shopify Orders to be fulfilled
When I complete a shipment using Shipping Easy, my orders are no longer marked as fulfilled within my Shopify Store.
In the past when I completed a shipment...
Bug in Shipping Notification template
I tried customizing the email that my customers receive when their order has shipped, and now no matter what I do, the subject line shows my personal email a...
Why did the insurance info disappered from the shipping history page?
When I used to look at my shipping history page there was a section between status and tracking that had the word "Insurance" and there would be a check mark...
Shipping Label Failed
I have linked my Shipping Easy Account with my Fedex Account...that seems to be working. However, when I attempt to purchase/print Fedex package labels o...
ShippingEasy monthly label report provides incorrect number for total printed labels
I have free subscription with shippingeasy. I just received email that I am nearing my plan's included shipping volume at ShippingEasy ( 50 labels for billi...
Customer Note on Packing Slip not printing
Hello,
Has anyone noticed a changed with the customer note no longer printing on the packing slip? I have been using this for while, but I have noted just r...
Haven't received email with label
I purchased a label through shippingeasy in my storenvy shop and it said a label will arrive in your email. I haven't received an email with the label yet. I...
There is no reports option
I am trying to find the "reports" option in my account. But after following the guide there is no option of "reports"
in between the settings and products t...
Store will not reconnect.
I'm running into issues getting my store to reconnect to shipping easy. It appears the wsdl is loading when I access https://www.filteright.com/index.php/api...
Where can I find my tax reports? Its not there for me
I tried asking in another thread. The guide says there is an option to click "reports" between help and settings but I don't have that option in my dash. I ...
UPS integration issues
I'm trying to integrate my UPS account. I've followed the steps in the help article, but don't see a place to enter the UPS invoice information. I'm getting ...
Shopify Orders have stopped syncing
My orders have stopped syncing and I'm not sure why. I checked the troubleshooting article and I can't find anything that would be causing a problem. I would...
Manual Order Entry Not Working
Have tried it 10 times now. I enter the details including the weight and every time it says weight needed for quick ship. I am not even doing quick ship I am...
How to get scan return label activated on my account
I need to setup the "scan based return label" but since I have a free plan, I can't call, chat or email... but the instructions given are to first call Endic...
New BigCommerce Orders Not Populating
Hello,
We just installed a new shipping easy account inside our BigCommerce store a couple days ago, and all seemed to be working well. New orders with statu...
PrestaShop ShippingEasy Module, where is it?
First, I don't understand why I need to create a second account for your DAMN Zend framework, I already created one on api.shippingeasy.com
Second, you claim...
Updated billing but will not update Endica
Do not have endica login and our updated billing info in SE is not updating that system so we cannot buy postage.