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Shipping From Zip Code won't Change
I recently moved and need to change my Ship From zip code. I have changed the address on my account, and the one associated with my store. In my store's sett...
Can't figure out how to use Endicia balance to pay for shipping
Hi,
I converted to a single Endicia account the other day, but now when I go to ship via USPS First Class, it seems to want to use the old (scheduled to be c...
Shipping notifications marked as spam
Hello! Starting earlier in this month I noticed the shipping notification emails that I'm copied on that go out to customers are tagged as spam from my mail ...
Trial Of ShippingEasy not Syncing with 3DCart
Hi there,
I have both a trial of ShippingEasy and 3DCart. I'm trying to gather how well these two work before committing to either for my online business.
I ...
shipping label alignment
Since upgrading to one Endicia account, I notice that the top portion of the label doesn't print. The line that reflects US postage paid (immediately above F...
eBay Orders Won't Sync
I've had an account for long time, although I don't use it consistently. My eBay orders will no longer sync - not automatically and not manually. Per sugge...
Stripe Relay
My stripe relay "store" is NOT syncing orders. They are not showing up in my order section even though i integrated the platform.
Please help.
ConnectEasy
I am requested to enter my ConnectEasy Passcode every time I boot up my computer. Why is this necessary and how do I avoid having to do this? thanks
Packages being returned for postage due
We are having issues with packages being returned for postage due.
Small first class packages (12oz) that actually weigh 8 oz are being returned
Don't under ...
Please Contact ShippingEasy Support
New account user trying to enable the USPS shipping option. See an error with this:
Account # has been suspended. Please Contact ShippingEasy Support for ass...
Orders from 3dCart not Syncing
Hi! Every so often I have to manually add an order in my 3dCart store. When I do this usually it is a replacement or a free gift. When I complete the order ...
Postage not showing up as available
Hello,
I made two postage purchased today, each for $52.00. Each were taken out of my bank account, but only the second $52.00 actually showed up as availabl...
error in printing label
This is the error message we've received back from USPS: Missing or invalid element: FromCompany. Error encountered (Log ID: 37319)
I have tried to correct...
I need to ship something asap and now im having issues again
Account #****** has been suspended. Please Contact ShippingEasy Support for assistance. but you cant contact shipping easy with the fess plan.
Can't register for payments
I signed up to test drive shipping easy to see if I wanted to subscribe. Apparently you don't any support until you fully subscribe. Not the best way to attr...
Postage
I have a balance of $16.84 in my account after adding $10.00 a couple of hours ago. When I TRY to pay and print postage, it shows a ZERO balance and tells me...
Another Glitch is happening / trying to schedule pick up
First off, it's real difficult to go through your hoops to post a glitch, but it's my own fault for coming over to shipping easy from Endicia where it was mu...
Not Letting Me "Pay and Finish" Even Though I Bought Postage
I just purchased the exact amount of Encidia postage for my USPS shipment (and the postage is with the correct Endicia International & Expedited account, too...
Error message while trying to reconnect Paypal
I have tried for several days to get my account to resync to paypal after it had been working. It will not reconnect. I tried archiving it and restarting....
USPS status changed to "In Transit - Visible Damage" in ShippingEasy
We shipped a USPS priority package last week USPS via ShippingEasy. It arrived at its destination with status "Delivered, Front Door/Porch." ShippingEasy shi...
Adding a new order manually
Im trying to enter my info for a shipping label manually but when I enter it, there is no save button so Im not able to print my posatage
I lost all of my "Ready to Print" labels.
Hi there!
So I had done all of my Ready to Purchase, and purchased all of my shipping labels, and then when it took me to Ready to Print, all of my orders we...
Shipments Missing From Shipment History
I have a couple of international shipments that do not show up in my Shipping History. How do I get them to show up? This has never happened before. I th...
Shipments Missing From Shipment History
I have completed 2 international shipments within the past week, one of them being yesterday, the other being on 8/28. Neither of them show up in my shippin...
Tracking Link is Broken
The USPS tracking link in my test email is malformed and will not allow the customer to track the package.
Please see screen share link below.
https://www.sc...
Woo Commerce : Item Description is unclear
My customer recently transferred from Shopify into Woo Commerce.
I used to have an Item description looking like :
Urban Step gray 38 medium
I now have the f...
Cannot Sign In
I have been trying to log in to my ShippingEasy account for weeks and encounter the same error each time.
This page isn’t working
app.shippingeasy.com redir...
Won't connect under Integration
I'm trying to set up ShippingEasy with my woocommerce and it will not connect. Actually it says it's been disconnected and I need to reconnect but I never sa...
Connecting a Woocommerce store fails
I'm trying to setup my Woocommerce store with ShippingEasy and as soon as I click save after entering the store type of Woocommerce and the url of my secure ...
Bug: Orders can Only be Synced Once with the new WooCommerce REST API Integration
With the new WooCommerce "Direct Integration" using the REST API, once an order has been sent by WooCommerce once, WooCommerce won't send it again.
This will...