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Missing or invalid element: ToPostalCode. Error
I am receiving the following error message:
SPECIAL USPS RATE ALERT(S) Messages from USPS:
Missing or invalid element: ToPostalCode. Error enco...
Need to have multiple shipping labels (batches) paginated in order
Occasionally I will print multiple shipping labels and for whatever reason, one label might not print. This is hard to notice when you are printing 50 or 60 ...
No Availability for Support
Hi, I am on a basic plan since 2014 but don't have any options for support (telephone, email, chat). Please help! I need to get in touch with someone about a...
"Oops! A server problem has occurred on our end. Sorry about that...we're taking a look at it. Please refresh the page."
We have this error pop up when we are trying to create a shipment. We manage numerous stores and only one of the stores when trying to create a label cause t...
prestashop not showing any carriers
thinking i have wasted my time setting up an account with you guys since this isn't working with presta shop v1.7X
if thats the case please let me know so i ...
my USPS shipping optoion is no longer available
hello,
A few days ago endica accounts where not working and now I do not longer have the option to select USPS are my shipping options.
My endica account i...
I can't print out postage I've already paid for
Evidently the system allowed us to go "OVER" our allotment of 50 free per month. I completely realize that we can't go over 50, usually it would stop us ther...
Error encountered (Log ID: 35427)
Giving me an error saying "The user does not have permission to make this call (Log ID: 35427)" I have reentered my billing information but still getting thi...
cannot purchase postage
My postage balance disappeared and now I get this error: The user does not have permission to make this call. Error encountered (Log ID: 35023). PLEASE FIX!!!!!
account set up errors
trying to set up my account and payment options. Every time I enter my credit card info and submit, the street address disappears and it wont let me continu...
WooCommerce not syncing suddenly
Hello,
An order came through my site on December 2nd just fine. I have not touched any settings in the meantime, but I had 2 new orders today - but they aren...
My ebay orders do not sync anymore
Hi,
my ebay orders are not syncing anymore. Not sure why they stopped pulling in. I already deactivated and reactivate my ebay store without any succes.
plea...
Can't Get Ebay Orders To Sync
Hello,
Ever since a few months ago, my ebay orders will not sync and I have been forced to use manual orders to get things done.
I have tried archiving/d...
ebay orders not syncing
My orders are not syncing from ebay even though it says it synced and there are no errors
Shipping and return address mistakenly switching
Occasionally the recipient's address field is being populated by the shipper address during upload. It is happening at least once a day. If we don't catch it...
Amazon orders dont download
I am on the starter plan, linked everything up to my amzon account but my new MF orders dont download. Under the stores section it says my AZ account is conn...
Magento 2 disconnects
The Integration with Magento 2.1 keeps disconnecting from our website.
It's set up with the correct user rolls, and also set to never time out the login, but...
lost debit card payment
Hi there, I posted a payment to Endicia in late September, it was deducted from my debit card, and yet Endicia claims they never received it, closed my accou...
Excel sheet not importing in its entirety
I've imported my excel spreadsheet for years. From the looks of things, all is there. Once I add the fields to the template, the last column has disappeared...
Insurance Problem
This is regarding my free account with ShippingEasy. I've been using the service for 3 months. I sent the following text to Endicia also. Their reference num...
USPS tracking updates not reflecting in ShippingEasy again...
Hi,Our last two USPS tracking updates aren't correct in ShippingEasy even after 24 hours or even weeks. We have seen similar problems in the past.9400110200...
Custom E-mail Templates
Hi -- Has anyone ever had trouble getting their custom edits in the e-mail templates to actually "stick"? I've tried editing the background colors of the ce...
The application “ConnectEasy.app” can’t be opened.
The application “ConnectEasy.app” can’t be opened on High Sierra. Please advise when an update to CE will be available.
Batch Frozen
This batch has been frozen in the state shown in the photo for about 4 hours. It won't print or show up in history, but I think the money was taken out of t...
Can't add new Amazon store
I'm currently on the FREE 30 Day trial and I have set up my Amazon MWS Developer Permissions and copied the Seller ID and the Token over but I continue to ge...
Convert and create
Hi, I am trying to convert and create but it says there is an internal issue. We have been customers for a few years and want to send out some packages but ...
Getting refund for purchased labels before converting to one account
I have 3 labels that I need a refund for but I cant get to the screen because I haven't converted my account to one account yet. Can I get ...
Can't use new Endicia account to pay for postage
I am extremely frustrated - I switched to a new Endicia account as prompted by your website. I have money in the new account. I have two orders I am trying t...
unable to print shipping labels
Please help - I have 8 shipping labels that need to be printed. I have tried to print and get a BLANK PAGE and just spinning.
What can I do? I really ne...
HELP
I have been trying to print a label for hours. When I click "print", another tab comes up as usual, but nothing comes on the screen, the tab just says "wait...