Hi -- Has anyone ever had trouble getting their custom edits in the e-mail templates to actually "stick"? I've tried editing the background colors of the cell blocks and the text colors, but the edits never show on the test e-mail. Furthermore, whenever I click on "create template" and then go back into that same newly created template, all of that formatting is gone.
Any suggestions? Thanks!
Hi -- Thanks for your response. I was not using the wrench icon to make edits in the html editor. I was using the WYSIWYG editor. I just tried again in fact, and it still doesn't save.
I'm trying to edit both the shipping confirmation and delivery confirmation templates. I'm trying to apply background colors to all of the cells in the table that shows all the variable information (Tracking, Shipped on, Order Number, Shipped Via, etc...).
When I edit and click update, I get a pop up that says "E-mail Template Successfully Updated." However, when I go back into the template, all of the color is gone.
Thanks for your help.
Hello Joseph,
I just came across this post and wanted to add a little more information. What you are describing is a new known issue with that editor. We are looking into implementing a fix as soon as possible.
In the meantime, there is a workaround you can use if you click that wrench that Jacen mentioned in the previous post. The HTML for the RBG values when you set a color are bugged, but you can replace that RBG value with the color hex code or the color itself. See example below.
This is what you will see currently, which is bugged.
<span style="color: rgb(41, 105, 176);">Blue</span>
If you use either of these styles you should see the results saved.
<span style="color:#ff0000;">Red</span> <span style="color:Blue;">Blue</span>
We are very sorry for the inconvenience and hope to have this issue resolved as soon as possible. Please let us know if there is anything else we can do to help!
Regards,
Thanks much, Matthew. I'll try that out. I appreciate the quick responses!
Not sure if that showed up clear.
Hi Joseph,
The specific thing you want to edit there is where it says
"background-color: rbg(......);",
If you look up the hex code online, you can use that instead so it would say
"background-color: color:#ff0000;"
Or you can use the color itself so it would look like
"background-color:red;"
Please let me know if there is more I can do to help.
Regards,
Hi Matthew -- Thanks again for your response. That looks like it works. I found the color hex code, and edited so it showed like this:
background-color:#ff0000;
Thanks!
Looks like a have a similar problem with the shipping confirmation template. Using the WYSIWYG editor everything looks OK. The store email on the last line is correct. Sending a test email and the confirmation looks fine including the correct email at the bottom.
However, received a copy of a confirmation that went out to a customer this morning and the email on the last line was not the one in the template. It was the administrative email for the account.
Any ideas about this?
Hello Anders, and thank you for posting to our community!
It looks like you are currently only sending shipping confirmations from ShippingEasy for your manual orders.
Your manual order store settings are still listing the ShippingEasy default email for your email confirmations, which is listing the email address you have listed in your user profile. The links below will explain how to assign your custom email template to your stores.
How to: Create a custom Email Template and save it to your store
Thank you.
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Hello Joseph, and thank you for posting to our community!
If you are making custom edits using the Wrench icon to access the html editor, it is recommended that you use the Wrench icon again to return to the WYSIWYG editor and choose Save at the bottom of that editor.
If you have tried that with no success, can you please let us know which template you are editing, along with the cell blocks you are trying to apply background colors too?
Thank you.