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Shipping Easy not working in Woocommerce front end
In my store ShippingEasy has been working fine until this month. I have synced the store and everything looks good but ShippingEasy isn't available as an opt...
Custom logo not displaying on label.
I added stores logo yesterday, and it uploaded, and I can see the logo under branding, but when I created a USPS domestic label on a 4x6 label, the custom lo...
Outage / Shopify Sync
Is there an outage occurring between Shopify & ShippingEasy. I can't seem to get SE to show any updated sync information. I've looked through the troublesh...
Automatically changes to the default template.
Hello when I go to Confirmation email settings and I do a custom a template then click save and automatically changes to the default template.What can i do ...
What happened to this service???
I was using this service WITHOUT a subscription and paid for about $10 of postage at a time since 2014 to 2015.
After I closed my small business, I rarely ev...
Purchasing and Printing failed and required a repurchase
Created a shipment and purchased my label. Received an error that label generation failed but it still deducted the price from my balance. Could not reattemp...
Paid for a failed label - unable to request refund
I bought a label earlier, but it failed. I went to create another label and noticed that my shipping easy credit had already been deducted from the first lab...
Issue connecting to API
As of this morning, we are getting:
> SSLError: hostname “api.shippingeasy.com” does not match the server certificate
When trying to post orders through the ...
label failed
I went through the steps to create a label and it took my funds and then said label failed right before allowing me to print. I went through all of the same ...
Gift on Customs form
UPS international orders with "Gift" selected on the Package Content Type show Merchandise/Sold Item on the customs forms instead. Bug?
Double Charged and no way to get help!
I just got an invoice from UPS.
It turns out they are charging me when I already paid for the label on shipping easy! I've spent an hour trying to figure ...
Reports by Store
We would like to be able to run any report by store...We thought this was something in the works but we have not seen anything yet.
This would be a HUGE hel...
Unable to purchase shipping label
We haven't been able to purchase our shipping labels for about a week now. We go through the process to purchase but when we get to the "Ready to Print" win...
auto refill of postage
When Shippingeasy switched to Stamps.com, my auto refill of my postage stopped. How do I fix that?
font of the new Stamps.com label
When Shipping easy switched to Stamps.com, the font on the label prints out too large. How can I switch the font size back?
Can't access my account.
I was processing orders just now and got through a few when the site took me to the billing page and prompted for updated credit card information. I adde...
Missing funds from postage balance
Yesterday on 4/3/19, I attempted to ship to orders and only one label was able to process. The other kept rejecting. I soon realize that there was an issue o...
USPS-> Endicia itial setup
I entered all my info for the creation of USPS and it created an Enidica account.
I can not login to Endicia as it was "Welcome Mark | logout" next to "my ac...
Zip code ERROR since stamps.com intergration!!!!
Since the integration a few days ago, my ship from address has my ZIP Code as 37013-1823-1823. I can't ship anything now because I can't change the double n...
Orders not syncing between Ecwid and Shippingeasy?
I've read a handful of posts and tried everything before reaching out to you guys..
What is the average time frame for this?
What is going on?
Why wont it ...
manually adding order disabled
After the conversion last night of Endicia to Stamps.com on my account, I cannot get the "Add Order" button to work. When I click the button nothing happens....
Postage paid for twice? Customer had to pay to receive her package - now I have to refund her
Hi! Can you please help me get some support for this issue?
A package I sent to a client was bypassed by the post office.
They insisted she come to the PO ...
Incorrect delivery status
I'm having several tracking numbers, that shows delivery status (when hovering mouse over the clock, in Shipment History) as "In Transit - Out For Delivery",...
Access Denied with Prestashop 1.6
greetings,
we're trying to integrate our store, which uses prestashop 1.6, with shipping easy. the shipping easy module has been installed in our store and A...
Not Being Charged Commercial Rates When We Should
We are getting commercial base rates with USPS, however Shippingeasy is charging us the non-commercial rate for the priority mail 2-day small flat rate enve...
changed my password and cant log in anymore
hi ,
the reset password link doesnt work - never received an email so I logged into my iphone and changed the password on the phone and received a confirmat...
Update problem with WooCommerce integration plugin
I'm having a problem - from the WordPress dash I try to update the Shipping Easy plugin to my WooCommerce store. But it won't update.
I go to Woocommerce sub...
Cannot Combine Orders
I am having a very hard time combining orders that were previously split via a rule. I've tried a bunch of different scenarios and I'm really frustrated bec...
"Carrier unable to provide a rate quote" for Intl orders
Hello,
I encountered this problem last night for the first time ever, and wondering if it could be due to recent USPS changes? (I ship via USPS)
On the "Rea...