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NOT WORKING
I have been trying to log onto my account and It keeps saying "Your USPS postage account provided by Endicia is being converted to a USPS postage account pro...
Stamps.com Conversion Frozen
When I log into ShippingEasy, the screen says "Your ShippingEasy account is unavailable during conversion. Please wait for the update to complete." It has di...
Bug - Error - Stuck Hanging at "buying Label"
This is weird, I went to ship this order and went ahead and purchased the shipping and then you normally go to Print the label. Well after I purchased the ...
Shipping easy not emailing me my shipping labels
Up until july 20th i was able to purchase labels through storenvy and within a minute they would be emailed to me to print. The past few days ive bought 4 la...
Error 32 when trying to log in
I have been trying to sign into my ShippingEasy account all afternoon but when I click the sign-in button, I receive an error displaying:
Error code 32
The p...
Email List Loading Issues
Whenever I go Marketing> Contacts> and click Lists. Once I select the list I want to add the contacts to and click "Add Contacts" the page just continually ...
Error 2819585 on Endicia after recent update
I updated endicia, quickbooks, and shipgear to be able to ship since the update said that it would no longer be in compliance with usps. After the update i g...
Cannot add postage to account
How do I add postage? It keeps saying this:
Your postage purchase request cannot be completed at this time. Please contact ShippingEasy Customer Success a...
converting from endicia to stamps.com
Our account has never been converted and it is impossible to follow the help guides for things such as signing up for UPS via One Balance since this option i...
printer
I tried to set my printer to print a 4x6 label with no packing slip. I chose the first option, clicked on the test label and it was the correct format. I cli...
Shipping Easy and Woocommerce tracking number
WooCommerce Shipment Tracking - SE not automating tracking number entry when mark an order as shipped
Chrome browser issue
I am having an issue trying to click shipments on the Ready to Ship screen, it won't let me click on a label to add to cart other than the top one. For ins...
Shipping Easy changes my product weights from OUNCES to POUNDS
I use the Big Commerce ecommerce platform. The problem is that my BC store is set up to denote all products in ounces with virtually all of them being in the...
Orders Not Populating
Orders are not populating from Amazon or eBay this morning. Is anyone else having this issue.
We've checked settings and stores are connected. Any ideas? ...
Cannot Synch Orders
I cannot synch orders with my eBay store and adding manual orders simply hangs.
It is, in effect, a complete outage of Shipping Easy services (at least for m...
How do I find out who is sending me packages?
How do I find out who is sending me packages? I am receiving packages with Amazon products I did not order and ShippingEasy tracking numbers. I want to find ...
Shipment history
It seems my shipping history is gone from May 8th forward I can not track orders!! Where did it go?
image position, 4XL
Print eBay and Paypal shipping labels, using DYMO brand 4x6" label. Print preview shows label with print image properly centered on Firefox, Chrome and Edge ...
Cannot add postage
HELP!!!!!I cannot add postage today, used 5 credit cards to try but getting an error message:
Your postage purchase request cannot be completed at this time....
Account identifier Stamps.com wrong number
When I started to move my orders from shipments to ready to print it moved one and then I got a message that my account was disabled. When I go to One Carrie...
Unable to update the send from email address for seller feedback requests.
Hello - we are unable to update our send from address using your seller feedback tool. When we try to click the text field to update it we the cursor turns i...
WooCommerce won't Connect
I've gone through the Things to check list:
SSL enabled (https://)
WordPress 5.4
WooCommerce 4.1
Store is SSL enabled (https://)
Legacy REST API is NOT enab...
Never got a refund
I created a label on 3/6/2020 and realized after I'd purchased postage for it that it contained an error. I cancelled the order immediately, same day, reques...
Inaccurate price/total value for customs
Quite often when I process foreign orders with items on sale the customs value is incorrect, even though the pricing listed for the products and the subtotal...
Purchases failed?
Why can I not purchase any postage? I have tried updating my account with 3 separate cards, all of which I know are valid cards.
I even see a notice from my ...
Order ID changing for same external order identifier
I have observed three orders with the same `external_order_identifier`, but three different ShippingEasy ids. This becomes an issue when trying to track uniq...
Should be able to have name & business on return addresses
When you set up return addresses, there is only one line for company - should be a second line for name. I need this feature to send packages with a return a...
Etsy orders not syncing
Hello, I've linked up my Etsy store to ShippingEasy. I attempted to manually sync Etsy to fetch my latest orders. However, even after half an hour, the order...
Trying to Cancel account
Hi!
I have tried to cancel my account. I am logged into the account and get the the area where you ask if I am sure I want to cancel and the reason why. Wh...
Woocommerce | Orders Not Being Marked As Complete & Uploading 4-5 tracking numbers
Hi,
I upgraded to the new woo-commerce store integration vs the plugin and there's 2 big problems that is occurring on my account.
1) When I buy the p...