I have been trying to sign into my ShippingEasy account all afternoon but when I click the sign-in button, I receive an error displaying:
The proxy failed to connect to the web server
Is this a known issue? I have restarted my computer, restarted my router.... no idea what the situation is and I can't ship anything til it resolves.
Hello Laura,
I'm so sorry that you were unable to connect to ShippingEasy. The error code that you received could indicate a number of network issues that, unfortunately, aren't specific to ShippingEasy. Therefore, we would have some difficulty troubleshooting this issue as it is not coming from our servers. If you are still experiencing any issues don't hesitate to reach out to our support team for assistance and we will do everything we can to get this resolved.
All the best,
Evan C.
Lead Customer Success Advisor
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