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Cannot add postage to account

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How do I add postage?  It keeps saying this:

 

Your postage purchase request cannot be completed at this time. Please contact ShippingEasy Customer Success at (512) 960-4101 for assistance. Error message: Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, item 2

  • Emily Mueller
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Hello Paloma,

Thank you for contacting our support team. Because this is an issue with your postage account and may address security related issues I am going to create an email to respond to you for this issue. 

 

  • Matthew F.
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Hi there,

I see that you were able to speak with our team on getting this resolved. Please reach out to us if this has not yet been resolved and we'll be happy to help.

  • Tom K.
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Hi I'm having this exact same issue and I need to ship out this item tomorrow. Please, help.

  • Anthony Krauch
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Hi,

Thanks for taking the time to post to our Community Forum. A member of our Customer Success team will be reaching out to you directly. You might also find the answers to your questions in our Support Center.

  • Bria B.
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i am getting this error message too. i was able to pay for one label last night and have been receiving this code ever since

  • Melissa Hutchison
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Hi,

Thanks for taking the time to post to our Community Forum. A member of our Customer Success team will be reaching out to you directly. You might also find the answers to your questions in our Support Center.

  • Bria B.
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