Endicia error

When I try to buy postage I get the following error: Account #1342340 has been suspended. Please Contact ShippingEasy Support for assistance. I can't contact...
  • Alpha Armor
  • 0 votes
  • 1 comment
  • Answered

Mark Inactive link broken using FireFox

The Products > Mark Inactive link doesn't work in FireFox (and Inventory tab doesn't work at all in IE).
  • Jim Specht
  • 0 votes
  • 2 comments
  • Answered

Woocommerce suddenly not syncing

Woocommerce stopped syncing sometime in December, and now seems to occasionally sync but always incompletely and sporadically. 1) In Woocommerce Settings -> ...
  • John Niernberger
  • 0 votes
  • 2 comments
  • Answered

Manual Order Store Choice

It would be a useful feature to be able to choose what CSV store to choose from when hitting the "Manual Order" button. We use manual orders to make correcti...
  • Brandon Newton
  • 0 votes
  • 1 comment
  • Answered

User Permission

I just signed up for ShippingEasy, integrated it with my Shopify store and I'm testing out the process.  I created a new user and unchecked all the permissio...
  • Cynthia Mercado
  • 0 votes
  • 6 comments
  • Answered

USPS package selections not showing in list

I am on the Ready to Ship page trying to ship a small packet to Spain. I have followed your instructions and selected  USPS>First Class Mail> Large Envelope/...
  • Kerry Ann Dame
  • 0 votes
  • 3 comments
  • Answered

PICK & PACK, EXPORT PICK LIST CSV - ALL ORDERS

1ST why is the csv request (download csv pick list all orders)sent as email containing a link to process that pop ups a screen to down load in stead of just ...
  • Greg Gates
  • 0 votes
  • 1 comment
  • Answered

Last Sync 12/2 - WooCommerce

I know this has been brought up already but this is pretty serious. My store say the last time it synced was 12/2 I have orders in WooCommerce that need to b...
  • Paul Stokes
  • 0 votes
  • 1 comment
  • Answered

FBA inventory sync

Hello, I have alerted you over a month ago, nothing has been done, and this needs to be fixed asap please! I use SE to send FBA stock levels to other stores,...
  • chad hodach
  • 0 votes
  • 1 comment
  • Answered

Orders from 3dCart not Syncing 2018

They just stopped syncing last week. When I try to reset everything, the link telling me how to get the 3dcart token does not work when I click it. How do I ...
  • Laurie Andreoni
  • 0 votes
  • 1 comment
  • Answered

Trial Setup - Physical Address could not be verified with USPS

Hello,   I am trying to setup an account with Shipping Easy but cannot make it past Adding a Shipping Carrier.  When I enter all of my information, it cannot...
  • Michael Richie
  • 0 votes
  • 3 comments

New Walmart integration - New style API keys

In Walmart, their API key system is now using: "New Access Token based Authentication (Preferred Option) Use the Client Id and Client Secret to get an access...
  • Joseph Gasper
  • 0 votes
  • 1 comment

No support for trial users??? I can't get started! UGH!!

Ok, I have an existing USPS, UPS and Fedex account.  I tried adding my USPS account, it was created and then disabled. The message I'm getting is "Account #1...
  • john gercken
  • 0 votes
  • 2 comments
  • Answered

Orders showing ready to print-cannot edit?????

This morning I couldn't send an order to the shipment page-I had to add a weight and then the label paid itself and went straight to print!!!! Not acceptable...
  • Susan Mesick
  • 0 votes
  • 1 comment
  • Answered

fedex default recipient

This is one of the biggest problems we've had with Shipping Easy so far. For Fedex international the default recipient is set to sender. I really don't need ...
  • Ben Rosner
  • 0 votes
  • 1 comment
  • Answered

SKUs have titles changed on packing slips

I have certain SKUs listed on various marketplaces and all with different titles/names of the products - I would expect that Shipping Easy would pull the SKU...
  • Jadah Westdorp
  • 0 votes
  • 1 comment
  • Answered

USPS Shipping Rates Wrong

I ship mostly USPS Priority Mail and Priority Mail Express.  Today, the same thing I have been shipping around the country (USA) which normally was Priority ...
  • Scott Tilton
  • 0 votes
  • 2 comments
  • Answered

Can't login

I just paid for the month in the 17th .....and i can't login. I have shipments to ship.....HELP
  • crystalcooper22
  • 0 votes
  • 1 comment
  • Answered

Store Stopped Syncing

One of my stores, VintageVenece, has stopped syncing.  I have had to manually enter orders or use eBay since 10/09/18. I have 4 stores, the others are fine. ...
  • Ronda Elesh
  • 0 votes
  • 5 comments
  • Answered

Canda Mailing, Postal Code Error

See following. It reports an error with the postal code...I think.
  • Rodger C
  • 0 votes
  • 2 comments
  • Answered

Shipments page not working

on this page:app.shippingeasy.com/shipments getting this message for all orders for the past hour: "A server problem has occurred..." any thoughts? UPDATE - ...
  • Pete Blews
  • 0 votes
  • 1 comment
  • Answered

PayPal orders not syncing

I'm about to lose my ever-loving mind. :) I CANNOT figure out why my PayPal orders are not syncing. I've researched on this forum and made sure that my PayPa...
  • Heidi Roberts
  • 0 votes
  • 1 comment
  • Answered

Wrong currency shown on packing slip always

We list our products on eBay international sites, eBay Italy for example.  When we get an order on those the amounts on the order are in whatever the local c...
  • Bill James
  • 0 votes
  • 1 comment
  • Answered

A Forum Link?

What happened to the forum link from the main shippingeasy page?   New users, and those of us looking for answers on have the limited help button on the bott...
  • Stephen Mayfield
  • 0 votes
  • 3 comments
  • Answered

Split shipping problem (Help)

I use Ecwid and SE. I split a lot of my orders. The issue is the tracking emails. Right now, Ecwid is sending these emails, but I am aware that SE can also. ...
  • Brad Kane
  • 0 votes
  • 2 comments
  • Answered

Endicia Professional - Account Authorization Failed

I have 3 associates that are unable to access Endicia Professional. As soon as they open the software they receive an error. Error: an error occurred while t...
  • Justin Carter
  • 0 votes
  • 1 comment
  • Answered

Americommerce store disconnected and can't reconnect

My Americommerce store disconnected and when I try to reconnect, it says, "Credentials could not be validated". I went through the instructions and generated...
  • Regina M Papa
  • 0 votes
  • 3 comments
  • Answered

application won't open.

  • Jurgen Beneke
  • 0 votes
  • 1 comment
  • Answered

Subtotal showing wrong value in ShippingEasy orders page

Hi I'm trying to place an order with the Shippingeasy API and facing an issue. Identified issue: Subtotal showing wrong value in ShippingEasy orders page (ht...
  • ram mohan
  • 0 votes
  • 1 comment
  • Answered

Sending Tracking Information for drop ships

Emails not sending when you mark an item as shipped. No way to automate in Magento.
  • Mike Wise
  • 0 votes
  • 1 comment
  • Answered