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Sending Tracking Information for drop ships

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Emails not sending when you mark an item as shipped. No way to automate in Magento.

  • Mike Wise
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Official Comment

Hello Michael!

Thanks for posting in our community forum today!

Currently, ShippingEasy does not send you or your customer a Shipment Confirmation e-mail for drop shipped ("Mark as Shipped") orders. Only orders with labels generated in ShippingEasy will receive the Shipment Confirmation email. However, using "Marked as Shipped" does update your SHIPMENT HISTORY page and your website with the tracking number, if that option has been selected.  Here is how to check the tracking number option when orders are being marked as shipped:

https://support.shippingeasy.com/hc/en-us/articles/203083159

As far as a future option to send confirmation emails on orders that are marked as shipped, I would recommend posting a feature request.  

Posting in these forums will allow you to be notified when this option is released by our development team I'm including a link below that describes how and where to post.

How do I share my feedback with ShippingEasy? 

Thanks again for posting today!  Please don't hesitate to let me know if you have any further questions.

 

  • Rewa W.
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