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I'm not receiving the shipping confirmation emails anymore
I'm not receiving the shipping confirmation emails anymore after the shipping label is created. I'm not even sure if the customer is getting them. I've had s...
Black Frame Around Image/Icon
I have recently begun having issues with the DYMO app showing a frame around any image I try to insert on a label. I have not had this issue in the past.
C...
Cancel a Shipping Label that UPS Store Voided
I accidentally used the wrong shipping label in one of my boxes and UPS Store already scan it as "Pick-Up"; I removed the wrong label and created a New one. ...
Endicia Not working. Pass phrase wrong and Endicia Login no good
Get this error:
The Certified Intermediary’s pass phrase is incorrect. Error encountered (Log ID: 41399)
Try to reconnect and no joy. Tried to login into En...
I have a balance but I can't pay...
I have balance but I can not pay. I do not know what is happening. I already bought the postage and I can't click Finish and Pay. The money has already been ...
forgotten password
I am not getting email to correct forgotten password.
Going in circle without any resolution
very busy and frustrated
error when purchasing postage
I have been receiving errors when trying to purchase postage for 4 days now.. I have tried different cards, updating my information, I have tried everything,...
Stamps.com Conversion error
infrequent user of ShippingEasy (it's our backup). Over the past few months have logged in and been greeted with red error messages but didn't have time to t...
Shipping Easy marketing Emails put in SPAM
Hello, I am working on our Christmas email, and the test messages I keep sending myself are put in SPAM. Gmail is saying (copied below) and on screen pictur...
Duplicating Orders on the Order Screen
On the Orders screen, the last two times I've printed labels, each order is duplicated. I have two copies of the exact same order. The details match exactly ...
Harmonized Tariff Code to Australia
There's a bug I think. I've shipped international shipments before and use the same tariff code each time. This time, I got an error saying it was too long, ...
Stamps.com Conversion
My account never converted from Endicia. It still shows that as the only postage purchase option and nowhere have I seen the option to convert to Stamps.com....
payment failure
What is going on with payment processing? Is anyone else having trouble? Account exception Exception with code 0x00560102; module 86, category 1, item 2
Trie...
shipping notifications
I have done the troubleshooting for shipping confirmation emails not going to the customer and nothing works. I can't even send a test email. The emails us...
Store Settings - Orders, Fields Not Showing.
https://support.shippingeasy.com/hc/en-us/articles/115003359943-How-to-Select-which-order-statuses-sync-from-WooCommerce-into-ShippingEasy
Hi I am refer...
Branded tracking page shows logo very small..too small for
I uploaded a a logo for the Branded tracking.. 350 pix x 130 pix and it shows so very small on the tracking page that I am sure this must be a bug.
I am atta...
UNABLE TO PURCHASE POSTAGE FOR PAST 3 DAYS
I have tried 3 different cards and have tried for three days to purchase postage and have received an error message every time.
Error when attempting to purchase postage
Hi I am getting the error below while trying to purchase postage. It's been like this for close to 2 weeks. I have changed my card but that didn't help eithe...
Outage Nov 18, 2019
Can we please get an explanation of what happened yesterday afternoon?
The unplanned maintenance happened at a very bad time, in the midst of shipping, and ...
Labels are not showing when I click PRINT
Every time I click PRINT, it takes me to the browser where the label should be and there is nothing there. I am using Chrome. I had to refund this label to b...
Can't buy postage
Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, item 2
Not sure whats going on
Unable to purchase postage
I keep trying to purchase postage but get this error message:
Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, ite...
Cannot Buy Postage.
Error message:
Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, item 2
Prevents me from buying postage.
Thanks
ENDICIA
four times during the period between 10/9/19 - 10/23/19 ENDICIA billed and old account and caused 2 $30 overdraft fees. Please refund the overdrafts, and not...
Purchase failed.
cannot buy postage
ERROR:
Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, item 2
Big Commerce Weight Issue
Our Big Commerce Web store is set up properly for all weights to be in ounces, and they show in ounces on our Web site, but when the orders flow to Shipping ...
can't buy postage
For a couple of weeks I can't buy postage- and my shipping is piling up. Stamps.com sends me the same message about "technical issues- sorry - etc"
And I hav...
UPS Negotiated Rates not working
Hello,
Our shipping easy account is not working with the Negotiated UPS Rates anymore.
It was previously working and we did not change anything. I...