error when purchasing postage

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Answered

I have been receiving errors when trying to purchase postage for 4 days now.. I have tried different cards, updating my information, I have tried everything, and I am still receiving the same error:

Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, item 2

please help!!

I have things that need to go out asap!!!  

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Hi Samantha, 

 

Thanks for reaching out to our forum, I have personally reached out to you to get this issue resolved!

 

Hope this helps!

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I am having the same issue.

 

[Removed] is my email address  Can you please help ASAP?

 

Thank you

Tammy

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Hello Tammy,

Thanks for posting on our forums! I've reached out to you via email to get this resolved.

I hope this helps!

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Me too. (Content hidden).  Thank you!

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(However my account is registered to (content hidden).

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Hello Jonah,

Thanks for posting on our forums! I've reached out to you via email to get this resolved.

I hope this helps!

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I am having the same thing happening! My email is (content hidden) Please help!!

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Hello Cassie,

Thanks for posting on our community forums! We spoke about this and I believe it has been resolved. Please let me know if it has not and we'll be happy to help!

I hope this helps!

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help! i'm having the same error and i have got to get packages out! my account is [removed]

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Hello Christina,

Thanks for posting on our community forums! I have reached out to you via email to help you get this resolved.

I hope this helps!

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I'm having the same issue and it won't let me add postage to my balance.

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Hi Abby- Thanks for letting us know.

We reached out to you via email! We will be in touch with more information. 

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I am having the same issue- It happens every time I switch the card I want to use for payment. 

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Hello Samantha,

Thanks for posting on our forums! I have reached out to you via email to assist with resolving this.

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I am having the same issue on my account.

[email_redacted]

Keep getting the weird error when purchasing postage. Please help! 

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