Hi Jim,

Thank you for posting to our forum!

I just disconnected the Endicia account.  Only the Stamps.com postage account is listed now so any future shipments should use that account instead.  If you run into issues purchasing postage, please let us know in the comments so we can assist further.  

Still not working. On the "Ready for Payment" tab, I see this message:

Order Subtotal

Hi Jim,

I just moved the order back to the Orders page and then sent it to Ready to Ship again.  That should jumpstart it.  Also, please keep in mind that if you click Print Later instead of Add to Cart then you can pay the exact amount for the label.  If you generate the label from Ready for Payment then it would require a bit more than the label amount.  More info here: Why can't I buy labels with an exact amount in my account?

Still not working. Message says "Carrier not able to provide a rate quote"

Tried removing shipment and starting over from Orders, still same error of Carrier not able to provide a rate quote

Just tried creating a manual order, same error message

Had to go ahead and ship that order with my other provider, but I would like for this problem to be fixed please.

Hi Jim,

Will you please send an order to Ready to Ship so we can troubleshoot further with a live example?

Just put a fake order in Ready to Ship. It shows it's being shipped to a company called "DO NOT SHIP".

Hi Jim,

Thank you!

Our Development Team was able to adjust the postage account so it is providing rates now.

Happy shipping!

Thanks so much!

So, just noticed that my balance of more than $8 was dropped to a balance of $0.39. Did they buy a label when fixing the problem? Can I get a refund for the label?

Hi Jim,

I'm seeing that there was a label purchased on December 16th and that it was shipped out and currently on-route to the destination. Because it's on-route to the destination, I'm afraid that we're not able to cancel it for a refund since it was accepted by the Post Office. I've included a helpful article on logging into your Stamps.com account to see the label that was purchased and shipped.

https://support.shippingeasy.com/hc/en-us/articles/204425705-Obtain-proof-of-purchase-for-a-Stamps-com-label-How-To-

I hope this helps!

So weird. Since I wasn't able to purchase the label through Shipping Easy, I purchased a label from Endicia/Dymo and it pulled from the Stamps balance. I'll have to keep an eye on that.

Hi Jim,

Please let us know if you are unable to purchase postage and print labels through that Stamps account!