I'm not receiving the shipping confirmation emails anymore after the shipping label is created. I'm not even sure if the customer is getting them. I've had shipping easy since 2015 and have had no problems receiving emails once the shipment is confirmed. The last successful email I got from shipping easy was in December of 2019. All shipments since then, I have not received email confirmations. Can someone please help with this?
Hi Genesis,
Thank you for posting to our forums!
I took a look at your account and the email logs in the backend and saw that the confirmation emails are being sent along with the copies of the emails. We do not have any reports of the copies bouncing or not being delivered. I recommend checking your Spam folder to see if the confirmation emails went there. You might also check to see if you can whitelist shippingeasy.com within your email program and/or host.
To see the email address that the confirmation emails are going to, please go to Settings then Stores & Orders then "Edit Store Settings" per store. Once there, click the notifications tab. Screenshots of this process can be found here as well:
Sending Copies of Customer Notification Emails | How To
Since you are currently on a paid account (Basic or above), please email, chat, or call in using the links at the top of the app if you need further assistance for the quickest response. Thanks!
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