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Return label tracking number not showing up with fedex
I need to send a customer a return label for some products from a shopify order. I generated the return label, then paid, and it auto-sent the email with the...
General Issue: lots of small issues - orders archived after 90 days ... character limitations
spending a lot more time over the past year running into issue with the shipping easy web interface. In the end we can ship, but who wants to re enter data,...
Orders older than 90 days archived and can no longer manage returns
We sell products that have a 1.5 year warranty so being able to manage the order over that time period would be nice.
Shipment lost?
I shipped to Brasil about a month ago and the person hasn't gotten his package. What do I do now? Order wc-666
USPS UM631663805US
WooCommerce PLUS my own Store name showing up with orders
I just integrated my website with ShippingEasy, but now it's showing TWO orders instead of one, each time an order comes in. One says WooCommerce, and the o...
Dymo 4XL Printing Sideways and Cutoff MAC
I have a dymo 4XL installed on my MacBook. I had the shipping label preference as a 4 x 6, and I have a hooked up to connect easy to print to my thermal pri...
Order Marked Drop Shipped incorrectly
Hi!
I shipped seven items the other day, seven labels printed, and then when I went to manually send someone their tracking number, it appeared the shipment ...
Magento 2.2 NOT Supported?
Hi, we have migrated over to magento 2.2.3
It appears you don't support the mage 2.2 line.
We are having the disconnect issues and also no order totals comin...
International Flat tracking
I have shipped several packages using the new International flat using the consolidator.
However none of them has received a single scan using the internatio...
shipping label branding not working
According to the site, to print out a custom sub-label of size 130x360 on shipping labels, it is necessary & sufficient to provide SE with such a size im...
My card keeps getting declined
Our credit card on file keeps getting declined but we have more than enough funds. We tried switching to a new card on file and it also got declined.
Ship To Address not transfering from BLESS
I shipped out 3 packages through BLESS app and all 3 labels printed the ship to address as my address not my own. I didn't catch it until the mail man retur...
Endicia Account
How do i find the Endicia account number from before they merged from First class postage / Priority to one account. I dont think i have received a refund. ...
Email shipment confirmation from address name issue
When customer shipment confirmation emails are sent, ShippingEasy "personalizes" the outgoing email address with the name from the default shipping address i...
Tracking Number Not Found - Order doesn't exist?
I am currently testing this service and to be honest, it leaves much to be desired. An order was shipped through StorEnvy's interface. Everything went fine...
Connecteasy not launching on Mac High Sierra
I have 2 MacBooks with high sierra on them, one of them it works fine the other one I can not get to work. I have downloaded and reinstalled multiple times ...
BLESS
Hello,
I followed all of the steps to connect Bless and When I add my API codes to Bless It says "Incorrect API Keys, please check keys and try again." Wh...
Cannot creat my USPS account through shipping easy
I set up at USPS account and I cannot connect it to shipping easy. When I try to set up USPS account through shipping easy I keep getting an error message on...
Cancelled Account
I cancelled my account a few months ago to go with a cheaper option. I want to sign back up with the LuLaRoe discount, but when I enter my LLR email to begin...
LuLaRoe Orders not crossing over
I have orders that are not crossing over, the only thing that I can think is that I did not charge shipping on these orders, would this create them to not se...
WooCommerce - pending & cancelled transactions are showing up in my shippingeasy dashboard
I've been using ShippingEasy for a couple of years with my wix site and last week I switched over to my new WooCommerce store. I was able to follow the steps...
Totals are way off... how can I undo Status
I didn't realize that by marking an item as DROP SHIPPED that it would count against my label count... first of all, that is ridiculous!!
But... how can I...
In'l Flat Merchandise not scanned?
I printed a label using the new consolidating service and shipped an order on 1/25/18 but it still has no tracking updates today (2/5/18) which is over a wee...
cancelling/deleting a duplicate shipment
I created a duplicate shipment just to experiment and see what it did, but then when I try to delete the duplicate, it won't let me (just returns an error). ...
International Flat Merchandise
Using the new International Flat First Class - Merchandise options I have some concerns about packaging.
In some cases where an international address is comp...
won't let me set up a postage account
Hello,
Im trying to set my Fedex account up with shipping easy but when I click on postage and carriers a blue screen appears asking me to open a usps accou...
Multiple labels to the same address
Hello. I was able to enter multiple packages to the same shipping address when establishing an order, however, only one shipping label was generated. I had...
Shipping label wasn't sent to my e-mail
I purchased a label for an order through Storenvy. I have the tracking, but the label itself wasn't e-mailed to me and typically it only takes a minute or le...