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I often have Amazon orders that feed into shipping easy where the customer has a middle name or initial. Almost always, searching for these customers comes ...
shipped products report INACCURATE
The Shipped Product Report does not display accurate Total Quantity when compared to same data from Complete Shipping Report which does appear to be accurate.
magento 1.9 module
Hi, I am trying my darnedest to get my magento 1.9 module to integrate to shippingeasy and I cannot get shippingeasy to connect to the shippingeasy control p...
Prime integration for Amazon account
I am a currently a free subscriber, but I need something in my account turned on to recognize my Seller Fulfilled Prime orders from Amazon so that I can buy ...
Multi Ship To
We receive orders that have multiple shipping addresses, but when they are imported from 3d cart, it treats it as if it is all going to one address. How do ...
My Jane.com orders won't sync
I need help with my Jane.com orders being synced. I believe I must have signed up for shipping easy after my first Jane.com deal.
X-cart marks orders complete before sending tracking
Hello,
We have an X-Cart store that will send out a tracking email for us for each order. However, with the current ShippingEasy integration, the order is ...
3dcart - Integration Not Working - Everything Set Up Properly
I set up my integration and it says everything is fine but my orders are not syncing. What could be my issue?
Processing. Please wait...
Have the message "Processing. Please wait..." for printing purchased labels. How long? Should the the labels be cancelled? How do you cancel labels at this p...
Not allowing me to purchase postage
Hello, i keep getting an error message (attached a screenshot) not letting me purchase postage, i am trying to purchase 40$ worth of postage and its telling ...
3dcart store integration not working
hi,
I connected 3dcart store but it does not work.
please advise me
thanks
orders disappeared.
In Orders, I had two orders in which I clicked "create shipment," and they didn't disappear and reappear in the Shipments tab as they usually do. Seemed like...
opencart 1.5 shippingeasy undefined method
I believe I installed vqMod correctly since it has vqcache. Uploaded the shippingeasy files into correct directory but when I try to enable shipping easy mod...
Address on label not what I entered
I copied and pasted an address. The unit number was "Unit 220". When I printed out the label it said "Unit Habra". (The town is La Habra, so somehow it picke...
Duplicated shipment's tracking # doesn't update on Amazon
When I create a duplicate shipment -- say after canceling the original for using the wrong carrier, the duplicate shipment's tracking number does not get pos...
4x5 Label printed too small with additional info at bottom
Hi - I have been printing with you guys for a couple of years. Usually, things go smooth. Today, I printed a single 4x5 and it was about 75% of that size a...
LABEL FAILED
I've just signed up with your service and am trying to process my first shipment. It keeps erroring out with the message listed below.
This is the error...
Labels are printing twice!
My labels from my Dymo 4xl are printing twice using shipping easy, and i'm not sure why or how to change this!! It's never happened before! Thank you!
Paypal orders stopped being synched to my shippingeasy
My Paypal store WAS being imported into my orders section and it stopped doing this several weeks ago. Nothing I have tried can get the new orders to appear
New ShippingEasy Endicia accounts and Bigcommerce Shipping Settings
Prior to switching to ShippingEasy I had my own Endicia account. Recently I cancelled my account since I have the 2 new ones through SE. Now that i've cancel...
Automatic insurance
I went into settings and set the insurance as follows: Only insure domestic shipments when the order's value is greater than or equal to: $100 and yet when I...
LABEL FAILED - RETRY DOESN'T WORK
Trying to print off a UPS label and it is not printing and then showing RETRY button on shipment. But does not indicate what the error is.
Thanks!
Postage Owed when Customer received package
So I have a customer that got a slip from USPS in her mail box showing she owes $32+ on a package that I mailed priority in the medium box...with approx. $8 ...
Second user on my account not seeing orders
Hello,
This past week, the person I work with at the order fulfillment company I use informed me that she can no longer see on her end the orders that come i...
Syncing orders with Jane
I just opened my account with shipping easy and I need my orders from Oct 1-4 on Jane to load. Help please :)
shippingeasy not sending info back to Ecwid
my orders that are shipped through shippingeasy are not being updated on Ecwid. the orders are going to shippingeasy but they are not showing up shipped in E...
Syncing wrong order from Shopify
I had an issue yesterday (I apologize because it is a bit complicated) that I think Shipping Easy needs to be aware of.
Back in June, I received an order fro...
Unable to sign in
I am unable to sign in (too many redirects), and I have followed all of the instructions for clearing cookies and cache, going back to the beginning of time,...
Decimal points for shipping weight in ounces
Just recently I noticed I couldn't use decimal points when setting product weights up in the catalog. This forces me to use a weight that is incorrect. Being...
error when adding manual order
I am trying to add a manual order (as I do often) and it keeps saying "Weight is required for Quick Ship" however I am entering the weight. It won't let me c...