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I am unable to access my account in order to update credit card information, etc.
Anytime that I try to login it fails with an error stating "Too many redirects". I have cleared my cookies and used different browsers and nothing seems to ...
The Certified Intermediary’s account does not have enough postage balance
This is the second time I've received this error this year. The first time I had a a few dollars in my account and this error wiped out my account and I end...
Return Label cancelled but customer uses it
cancelled the return label since customer didn't return item in return window of 15 days, but got the item back almost a month back, using same label.
How ...
Unable to sync WooCommerce Orders (WP version 4.8.1)
ShippingEasy says my orders have been synced, but they are not appearing. My plugin says that it has not been tested with my current version of WordPress. It...
Postage isn't showing up
I'm trying to ship a package and it won't let me follow through. It says no postage. I looked and there's postage in the first class mail one. is there a w...
BigCommerce "Application encountered an internal error" and can't use app
Hi,
My ShippingEasy app on the BigCommerce platform is giving me an "oops, hate it when this happens, the app encountered an internal error" and will not ope...
Address could not be verified by USPS.
Hi shippingeasy:
When I create a manual order, I paste the address, some of them could not be verified by usps, it said "Unable to parse address". So I need ...
FedEx Bill Recipient Broken on ShippingEasy
Account bee-quick@********.com
Order M-080717-003 LABEL FAILED
Order M-080717-005 LABEL FAILED
Both shipments, when the FedEx site was used, wer...
Trying to Update to New Woocommerce Integration - 404 Error
I archived my legacy woocommerce integration. When I attempt to submit my store URL for the new integration, I get a 404 error. My URL is http://thaibodywork...
label Failed - Help!
I'm trying to print my first return label and keep getting this error:
LABEL FAILED
This is the error message we've received back from USPS: Missing or inval...
I have been trying to contact shippingeasy support to add Endicia Pay on Use and cannot get ahold of anyone!
your company has made it IMPOSSIBLE for me to contact anyone to add the Endicia Pay On Use Return Labels onto my account. I have already added the option thr...
Label will not print
My label just keeps opening and scrolling on a blank page. It has already charged me and moved to the shipment history page. Even the reprint option goes to ...
Labels won't print. Missed deadline.
I've been trying for 2 hours to print a UPS label for a manually entered order. The original labels were formatted incorrectly, so I had to delete the shipme...
Postage not showing
I have separate First Class and Expedited Indicia accounts. I entered an order and it was showing no postage available even though I had a balance in my fir...
Order partially fulfilled does not sync with Shopify
When I select certain products of an order to be fulfilled via ShippingEasy it does not sync with Shopify and Shopify will mark the entire order as fulfilled...
Issues Synching Orders From StitchLabs To Shipping Easy
My Orders are not synching from StitchLabs to Shipping Easy. All orders are marked as "Fully Billed / Ready For Payment" and have invoices. I have manually s...
WooCommerce Error on Checkout
Every time an order is placed the following error shows up on the order confirmation page.
Please help :)
Warning: in_array() expects parameter 2 to be arr...
Store API Not Showing for WooCommerce
Hi. I've done everything in the installation except I have not been given a "Store API"
It's not showing up where it should be showing, according to your ins...
Error when purchasing label, but was still charged
I just tried to purchase a label and received an error that said to try again, but the postage for the label that didn't work was still removed from my balan...
error to ship
Why am I getting an error:
Label Failed
This is the error we've received from USPS
LOG ID: 32078
please help
Wrong Label Printing
We have a frustrating issue that has ShippingEasy stumped, and wondered if anyone else has this issue?
We process our orders by scanning a barcode on the pac...
PayPal not storing Shipping Address from OpenCart 2.3.0.2 orders
Hello,
I am using OpenCart 2.3.0.2 as my storefront, and using PayPal to process customer payments (both PayPal and Credit/Debit card payments).
I did some t...
SITE ALERT
ISSUE: When I log into our Shipping Easy Free Starter Account, and view our orders, At the top right corner- Red triangle with explanation mark, and in red "...
Billing Issues - Unable to retry payment method on file
Card was declined temporarily due to an issue at the bank, but the card info is valid in our SE account. No way to re-try the charge. How can we get this don...
Change store name for recipient section of email
I only use Shipping Easy to email customers prepaid return labels. When customers receive my email the recipient sections says the email is from "Store Setti...
Not seeing updated bank account
I changed my bank account both on Encidia and ShippingEasy websites and I still cannot pay for my shipments. PLEASE HELP I NEED TO SHIP MY PACKAGES ASAP.
ConnectEasy not launching on Mac OS High Sierra
Testing out Mac OS X High Sierra. The latest version of ConnectEasy won't launch after upgrading system. Get a dialog stating: The application "ConnectEasy...
Ecwid Orders No Longer Syncing with ShippingEasy
Everything was working fine until last week. Now ShippingEasy will no longer sync my Ecwid orders.
ShippingEasy shows my store as 'Connected' in the Integrat...
ConnectEasy not printing
Hi! I have uninstalled and installed ConnectEasy multiple times and have the most up-to-date version of ConnectEasy, yet labels do not print when I click "pr...
Error message at bottom of order completion page in woocommerce
Hello,
I am receiving an error message at bottom of the order completion page after a customer checks out in woocommerce. Tried uninstalling and reinstalling...