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SITE ALERT

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ISSUE: When I log into our Shipping Easy Free Starter Account, and view our orders, At the top right corner- Red triangle with explanation mark, and in red "1 ALERT". When clicking on it, it says that the "3dcart is currently experiencing API Connectivity issues. To learn more about the status of the resolution, please reach out to 3dcart support & inquire about the status of ticket ODG-xxx-xxxxx."  (I did not replicate my ticket number here)

QUESTION:  1) how to get the suggested support or information, if there is no support for Free Starter Plan customers.

2)  Free Starter Plan customers - where to check the status of a ticket's status.

Anticipating direction

  • Susan Blair
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Official Comment

Hello Susan, 

Thank you so much for reaching out to us! I'm happy to clear this up for you. 

This is actually a ticket number and issue that's open with 3dcart. The alert is requesting that you reach out directly to them regarding this issue. As it is not a ShippingEasy support request, it doesn't not fall within the support limitations of your ShippingEasy account. 

Please reach out directly to 3dcart regarding this issue and for any updates! 

Thank you, 

 

  • Shea M. [ShippingEasy]
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Hello Official comment

Since we have been with Shipping Easy about 2 weeks, it would be helpful to get direction as to who/what "3dcart" even is, since it is apparently their issued ticket but posted Alert on my Shipping Easy shipping page. What is "3dcart" and what is their contact that I may "reach out directly to 3dcard...!"

Regards,

Susan

  • Susan Blair
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Hello Susan, 

This was actually a site wide alert. 3dCart is a store platform that can be integrated with ShippingEasy much like WooCommerce, Shopify, etc. can be integrated. This specific issue, however, only applied to the customers that had a 3dCart account integrated with ShippingEasy. I've confirmed that your account does not have a 3dCart integration and therefore you were not effected by the issue that the 3dCart platform experienced. 

I hope this helps clear things up! 

Thank you,

  • Shea M. [ShippingEasy]
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