Card was declined temporarily due to an issue at the bank, but the card info is valid in our SE account. No way to re-try the charge. How can we get this done without having to re-enter the card info (which is the business owners, who is currently traveling abroad)
Billing Issues - Unable to retry payment method on file
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Hello Wicked Inc, and thank you for posting to our community!
I have forwarded your request to our Billing Department to see if it is possible to resubmit charges without requiring the card to be updated.
Due to the sensitive nature of this issue, can you please email me directly at issues@shippingeasy.com, with your account name and a copy of your comment here, so I can respond back to you privately?
Thank you!