Postage paid for twice? Customer had to pay to receive her package - now I have to refund her

Answered

Hi! Can you please help me get some support for this issue?

A package I sent to a client was bypassed by the post office.

They insisted she come to the PO to pick it up AND pay over $8 for the shipping.

I now need to refund her for the shipping.

But I'm confused as to how this happened.

I paid for and printed the label using ShippingEasy.

please get back to me. Thanks!

Hi Talya,

I have reached out to you via email about this issue.

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