Hi Paula,

There was a small issue with Stamps.com last night that affected the ability to purchase postage. It should be resolved now and you should be good to purchase postage. If you find that you're still getting this error, please feel free to reach back out and we'll happy to look into the issue for you.

I hope this helps!

I'm getting the same error message today, February 8, 2020. Can you tell me when this be corrected? Or, can I call you and pay for the postage?

Also getting this error when trying to ship using stamps.com

0x00560102; module 86, category 1, item 2

Still happening as of 13:00 EST

Hello Parth and Dario!

Thanks for posting to our community. I am so sorry you are seeing issues purchasing postage. I have reached out to each of you via email to see if I can assist with getting this fixed.

Please let me know if you do not receive an email.

Same issue here. I have the basic plan. I'm hoping Rewa or any staff member can help me out ASAP.

Dennis

Hi Cindy,

Thank you for your message.

I will send you an email to assist with resolving the postage issue.

I just got this error message today when trying to ship a label. I tried 3 times and it won't let me add money to my account. I have plenty of funds spare and need to ship this item out tomorrow.

Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, item 2

I an getting this same error today - 12/1/2020.  It sure seems to be a common error.

"Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, item 2"

I am getting the same error, but I am on the starter plan. How can I get this resolved?

Hi,

Thanks for taking the time to post to our Community Forum. A member of our Customer Success team will be reaching out to you directly. You might also find the answers to your questions in our Support Center.