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WooCommerce Store Continuously Disconnecting

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Hi There,

I manage a WooCommerce store for a client and they use ShippingEasy to manage their shipping. For the past month, the store keeps disconnecting. I try reconnecting only to come back to the screen and see disconnected again.

When I do need to force sync orders, I have found success by activating an old shop. Then one shows us connected and the other disconnected. I can then force a sync and it will eventually pull the orders. I usually have to try this more than once.

It would be great to have the store always connected. Any tips?

Thanks!

  • Kyle Goodman
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Is anyone able to help with this? Still having trouble syncing with my client's WooCommerce store.

  • Kyle Goodman
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Hi Kyle,

Thanks for taking the time to post to our Community Forum. A member of our Customer Success team will be reaching out to you directly. You might also find the answers to your questions in our Support Center.

  • Bria B.
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This is happening to me too. My WooCommerce store keeps disconnecting for no reason, then I have to reconnect it to sync orders, then it will disconnect again in like 10 minutes. Please advise. Wish the support would've left a comment here so others could benefit from it too.

  • Shahidul Ahmed
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