Undo deleted orders

On several occasions (usually when I'm really stressed and busy) I have deleted orders from my Shipping Easy dashboard by mistake.  I usually realize the err...

Closed for comments

  • Niki Quinn
  • 1 vote
  • 2 comments

"Hold" orders feature

Please add a way to hold orders that do not show up in the Orders Page or RTS screen. The current solutions are not user friendly and still prone to error - ...
  • Jackie Cooper
  • 0 votes
  • 0 comments

UPS label print skus/qty on label like USPS

Shipstation had that so its definitely possible - but it would be very helpful as we have to go back and look up each order in the system to figure out which...
  • Rick McInnes
  • 0 votes
  • 0 comments

button to view duplicate orders under same shipping address

now the name gets colored if they order two or more orders under the same address so you can find them and combine.  If you sell a lot like me its pages to s...
  • Eric Moore
  • 0 votes
  • 0 comments

Priority Mail Box 4

I don't see PRIORITY MAIL BOX 4 as an option in the drop down menu. How do I configure the rates?  
  • Susan Farris
  • 0 votes
  • 0 comments

Add Custom Field on Label

South Korea now requires that the customer's Personal Customs Code be added to each package. It would be great to be able to enter it into a "custom" field c...
  • Brian Vargo
  • 0 votes
  • 0 comments

Shipping alerts for delays and/or missing packages.

It would be very helpful if there was alerts when the carrier has a delay and/or the package is stagnant for more than 48 hours-  we have no idea until the c...

Closed for comments

  • Robert Asselin
  • 0 votes
  • 1 comment
  • Answered

CPF/CNPJ

Hello! I think it would be super helpful if ShippingEasy could import the CPF/CNPJ information from Shopify orders. When we view an order in Shopify, and the...
  • Andrea Demonakos
  • 0 votes
  • 0 comments

Syncing reference number fields to what prints on UPS/Fedex Bills

In addition to the single reference number field which autopopulates to be store order number on non-manual entries, we need another reference number field t...
  • Samantha Volosky
  • 0 votes
  • 0 comments

New Feature - Custom fields

we have added custom fields to the customer address in Woocommerce: such as Emergency name and number. We would like those to be mapped to ShippingEasy's pac...
  • Mark Archer
  • 0 votes
  • 0 comments

Show postage on Label

Hello,  I can't seem to find where you can select to show postage or not on the label. Any guidance out there?  Thanks
  • Franci Viens
  • 0 votes
  • 0 comments

Packing Slip Header should only print on first page

Our business frequently has multiple item purchase, up to 30-40 items.  Right now the packing slip is printing the header on every single page. This takes up...
  • Emlynn Jones
  • 1 vote
  • 0 comments

Barcode for Print Label & Packing Slip

Add a barcode for "Ready to Ship - Print Now" that will print a label AND packing slip simultaneously (Similar to the "Buy & Print Label" button drop-down "L...
  • Ken Franks
  • 0 votes
  • 0 comments

Splitting Order Line Items by QTY

Hello! So far I have been able to split by SKU and Line Items but not Line Item Quantity say for example if I have a SKU that is 100 pack but this 100 pack a...
  • Mark Trebilcock
  • 0 votes
  • 0 comments

Manually integrate a carrier

I use a shipping carrier that has not yet been integrated with ShippingEasy. When I ship orders with this carrier, the tracking number is automatically set t...
  • Laurie Summers
  • 0 votes
  • 0 comments

Transit Time Report

With Shopify's new processing + transit time feature, merchants now have the option to display an estimated delivery window to customers when checking out. I...
  • David Burke
  • 0 votes
  • 0 comments

Allow for multi box shipments when using UPS One Balance

Would it be possible to add the feature to allow multi box shipments when using UPS One Balance? I can create these if using my own UPS account, but not when...
  • Mashell Tripp
  • 0 votes
  • 0 comments

Order Number Not Available on Return Labels

There is a reference number field that is editable on the outgoing labels; however, this option does not appear available on return labels for those same shi...
  • Foodpak Orders
  • 0 votes
  • 0 comments

"Shipping" Dropdown Bar

After creating a shipment, their used to be a drop down bar under the "Shipping" tab on the sidebar.  After the recent update, this drop down option is no lo...
  • ProTeethGuard Support
  • 0 votes
  • 0 comments

Feature Request: Allow full customization of shipping presets rather than only some.

While you can default to have all orders have insurance on them. The system always forces you to select shippingeasy's insurance, rather than default it to t...
  • Daniel Toce
  • 0 votes
  • 0 comments

Exporting certain orders to a csv file

I do some drop shipping and the company is now asking me to send the orders in via CSV files or an excel file. I know that you can put all your orders in a C...
  • Starr Hill
  • 0 votes
  • 0 comments

Metrics for Error Rate

Could you please build something into the reporting for Error Tracking & Reporting? Perhaps a report where you can see returns, split shipments, and duplicat...
  • Jackie Cooper
  • 0 votes
  • 0 comments

UPS Surepost to Puerto Rico, U.S. Territories and to U.S. Post Office Boxes™ and APO/FPO/DPO addresses.

Hello, Can we please get UPS surepost as an additional shipping option to Puerto Rico, U.S. Territories and to U.S. Post Office Boxes™ and APO/FPO/DPO addres...
  • Craig Roberts
  • 1 vote
  • 0 comments

Show Whether or Not an "International Tax ID" Was Entered for a Shipment

Quite often, a shipper is concerned that they might have forgotten to enter the International Tax ID (VAT, IOSS) before printing the label.  Once the label i...
  • Brigette Almizyed
  • 2 votes
  • 0 comments

Add order # to UPS Surepost

Currently, labels printed using UPS Surepost does not show the order #. We print 15-20 labels at a time, and there is no way to tell which label belongs to w...
  • Sultan Alfuraih
  • 0 votes
  • 0 comments

Real-Time Shipping Quotes 2-way Integration Needed

ShippingEasy does not send real-time shipping quotes back to ecommerce platforms so that they can charge the correct $shipping to the customer.This is a majo...
  • Winston Kao
  • 0 votes
  • 0 comments

Commercial Invoice Customs Form Sale Price

This is in regards to international sales. When products are sold at a sale price the commercial invoice does not reflect the sale price. The customer is the...
  • Joe Skinner
  • 1 vote
  • 0 comments

dry ice option

please add dry ice option!!! 
  • Jacky Quattrone
  • 0 votes
  • 0 comments

Allow user data from Store integration to replace existing INV, PO, REF, DEPT on FedEx/UPS Shipping Label

This request is similar to: https://support.shippingeasy.com/hc/en-us/community/posts/4407618337307-add-the-additional-line-for-the-customer-reference-number...
  • Dean Warner
  • 1 vote
  • 0 comments

can you create a search function for the customer addresses added within your settings

We have thousands of customer addresses because we have been using ShippingEasy for several years. Can you create a Search function within the Settings/Custo...
  • Joseph Feick
  • 1 vote
  • 1 comment