Shipping alerts for delays and/or missing packages.


It would be very helpful if there was alerts when the carrier has a delay and/or the package is stagnant for more than 48 hours-  we have no idea until the customer reaches out- by that time the customer is already annoyed - if you could have alerts we could be pro-active and offer customers better support of their purchases if arriving late or not at all.


Official Comment

Hi Robert, 

Thank you for taking the time to post. ShippingEasy offers real-time tracking status updates, but updates depend on the information the carrier sends to our application. 

Here are a couple of articles that should help:

What do the tracking statuses mean?

Tracking Shipments | FAQs

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