What do the tracking statuses mean?

ShippingEasy provides the ability to track certain shipments on the SHIPMENT HISTORY page. The sections in this article explain what each available tracking status means and any tracking limitation that may apply to each of the carriers.

Learn more about tracking in ShippingEasy:

USPS Tracking Statuses

The following table is a list of the most common USPS tracking statuses and their meanings, according to the USPS website. You can also locate the tracking status for any USPS shipment at their website: USPS Track & Confirm.

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USPS Status

Description

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Electronic Shipping Info Received

This scan indicates that the shipper has notified the Postal Service that they intend to submit the item for processing and delivery.

When a USPS service with delivery confirmation is purchased from ShippingEasy, this status is sent to USPS at 9 pm PST each night.

Before the tracking information is sent, the tracking page may show "Not Found." This is to be expected. Once the information is sent, you may notice the tracking page indicates "Pre-shipment" with a "Label Created" time.

Using a USPS SCAN form will initiate this status update sooner. Learn more about SCAN forms.

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Acceptance

This scan indicates that a Postal Service employee has accepted the item at a Post Office and/or that the carrier has picked up the item at a customer's residence/business.

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Processed Through Sort Facility (or Post Office)

This scan indicates that the item has been processed through and left a Postal Service processing facility.

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Departed from the USPS Facility

This scan indicates that the package has been processed and is currently in transit to the destination.

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In Transit

This scan indicates:

  • In transit - arrive at sort facility

  • In transit - processed

  • In transit - depart sort facility

For these packages, tracking on the USPS website will show when a package is in transit and expected to arrive by the delivery date shown with: “In-Transit, Arriving On Time.”

If a package will be delivered later than expected, you will see this message: “In-Transit, Arriving Late.”

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Arrival at Unit

This scan indicates that the item was scanned at the final postal unit where delivery of the item will take place.

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Out-for-Delivery

This scan indicates that the item has been given to a carrier for delivery to its final destination or placed in the customer's Post Office Box.

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Delivered

This scan indicates that the item has been picked up by or delivered to the final recipient. Delivery Confirmation emails can be configured to automatically notify you and your customers that their order has been delivered.

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Available for Pickup

This scan shows when your item has arrived at the post office and is ready for pickup. It means that it could not be delivered, and is being held waiting for you to personally pick up.

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Unknown

This scan indicates that the tracking cannot be identified correctly. Learn more about this tracking status.

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Processing Exception

This scan means that for whatever reason, employee, weather, or machine malfunction, mail has been delayed from its anticipated movement thru the mail stream.

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Forwarded

This scan indicates that the item has been forwarded to a different address. This is due to forwarding instructions or because the address or ZIP Code on the item was incorrect.

Processing Complete

This scan indicates, for Delivery Confirmation, Signature Confirmation, and Express Mail services, that the item has arrived at the Post Office for delivery.

Notice Left

An unsuccessful delivery attempt was made by your carrier today.

You may:

  • Schedule a Redelivery, or

  • Use Postal Locator to pick up the item at the Post Office™ facility indicated on the notice beginning the next business day.

  • If you did not receive a notice, the item can be picked up at the local Post Office™ facility with a photo ID.

If this item is unclaimed by the RETURN DATE, then it will be returned to the sender.

Refused

This scan indicates that the item was refused by the recipient at the final delivery address and will be returned to the sender.

If the status has not changed after the shipment has been delivered, it could be that the parcel entered the mail stream before its postmark date.

While post-dating labels are okay, be aware that if you post-date the label, hand the parcel to the USPS before the postmark date and place it in the mail stream, the tracking will not be accurate.

FedEx Tracking Statuses

ShippingEasy only provides real-time delivery status updates for Overnighted FedEx labels.

The following list is a collection of FedEx statuses that may appear in relation to the icons on the SHIPMENT HISTORY page tracking column. For more detailed FedEx tracking information, click the tracking number that appears on the SHIPMENT HISTORY page.

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FedEx Status

Description

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Delivered

Delivered

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Delivery exception

  • Customer not available or business closed

  • Business closed - No delivery attempt

  • Customs delay

  • Holiday

  • Missing documentation

For more information, please contact FedEx customer service.

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New

  • Shipment information sent to FedEx

  • Picked up

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In Transit

  • At local FedEx facility

  • Left FedEx origin facility

  • In transit

  • On FedEx vehicle for delivery

  • Clearance delay (Int'l orders)

UPS Tracking Statuses

ShippingEasy only provides real-time delivery status updates for Overnighted UPS labels.

The following list is a collection of UPS statuses that may appear in relation to the icons on the SHIPMENT HISTORY page tracking column. For more detailed UPS tracking information, click the tracking number that appears on the SHIPMENT HISTORY page.

ShippingEasy Icon

UPS Status

Description

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Delivered

Delivered

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Delivery exception

Delivery Attempted

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New

  • Label created

  • Picked up

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In Transit

  • Shipped

  • In transit

  • Out for delivery

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