Carriers FAQs

What if my One Balance account could not be created?

During ShippingEasy account registration, we'll attempt to register your ShippingEasy for One Balance account. However, sometimes we run into an error creat...

How do I close my Stamps.com account?

If a ShippingEasy account is cancelled, a request is automatically sent to Stamps.com to cancel the Stamps.com accounts. However, there are times that an ac...

How do I Locate My One Balance Security Credentials?

You can easily find your One Balance account's information - including your Account ID, username, password, and Security Question Answer - within your ONE B...

Can I set up ACH Billing for One Balance from ShippingEasy?

Yes - you can simplify USPS postage payments by billing directly to your checking account. One Balance from ShippingEasy is powered by Stamps.com to provide...

What caused my One Balance account to be suspended?

ShippingEasy One Balance has strict security controls in place to protect your information. One of the most common flags for a breach of security is five fa...

Why does USPS show my package as Delivered if I just shipped it?

There are a couple of reasons that your tracking number might reflect a "Delivered" status, even though you just generated a label or shipped the package. ...

USPS Automated Package Verification (APV) Adjustment | FAQs

USPS handles under-paid and over-paid postage labels with their Automated Package Verification (APV) adjustment system. The USPS APV program will verify cor...

What do the tracking statuses mean?

ShippingEasy provides the ability to track certain shipments on the SHIPMENT HISTORY page. The sections in this article explain what each available tracking...

GlobalPost | FAQ

GlobalPost is a carrier that offers a range of international services through the Global Advantage Program (GAP). The carrier is available within ShippingEa...

Why does my shipment's USPS tracking status say "Shipping Label Created"?

Any USPS label created with a service that includes delivery confirmation will have a tracking number assigned to it. This does not mean that the package ha...