What do the tracking statuses mean?

ShippingEasy Content Team

Updated July 14, 2022 14:56

ShippingEasy provides the ability to track certain shipments on the SHIPMENT HISTORY page. The sections in this article explain what each available tracking status means and any tracking limitation that may apply to each of the carriers.

Learn more about tracking in ShippingEasy:

USPS Tracking Statuses

The following table is a list of the most common USPS tracking statuses and their meanings, according to the USPS website. You can also locate the tracking status for any USPS shipment at their website: USPS Track & Confirm.

ShippingEasy Icon	USPS Status	Description
	Electronic Shipping Info Received	This scan indicates that the shipper has notified the Postal Service that they intend to submit the item for processing and delivery. When a USPS service with delivery confirmation is purchased from ShippingEasy, this status is sent to USPS at 9 pm PST each night. Before the tracking information is sent, the tracking page may show "Not Found." This is to be expected. Once the information is sent, you may notice the tracking page indicates "Pre-shipment" with a "Label Created" time. Using a USPS SCAN form will initiate this status update sooner. Learn more about SCAN forms.
	Acceptance	This scan indicates that a Postal Service employee has accepted the item at a Post Office and/or that the carrier has picked up the item at a customer's residence/business.
	Processed Through Sort Facility (or Post Office)	This scan indicates that the item has been processed through and left a Postal Service processing facility.
	Departed from the USPS Facility	This scan indicates that the package has been processed and is currently in transit to the destination.
	In Transit	This scan indicates: In transit - arrive at sort facility In transit - processed In transit - depart sort facility For these packages, tracking on the USPS website will show when a package is in transit and expected to arrive by the delivery date shown with: “In-Transit, Arriving On Time.” If a package will be delivered later than expected, you will see this message: “In-Transit, Arriving Late.”
	Arrival at Unit	This scan indicates that the item was scanned at the final postal unit where delivery of the item will take place.
	Out-for-Delivery	This scan indicates that the item has been given to a carrier for delivery to its final destination or placed in the customer's Post Office Box.
	Delivered	This scan indicates that the item has been picked up by or delivered to the final recipient. Delivery Confirmation emails can be configured to automatically notify you and your customers that their order has been delivered.
	Available for Pickup	This scan shows when your item has arrived at the post office and is ready for pickup. It means that it could not be delivered, and is being held waiting for you to personally pick up.
	Unknown	This scan indicates that the tracking cannot be identified correctly. Learn more about this tracking status.
	Processing Exception	This scan means that for whatever reason, employee, weather, or machine malfunction, mail has been delayed from its anticipated movement thru the mail stream.
	Forwarded	This scan indicates that the item has been forwarded to a different address. This is due to forwarding instructions or because the address or ZIP Code on the item was incorrect.
	Processing Complete	This scan indicates, for Delivery Confirmation, Signature Confirmation, and Express Mail services, that the item has arrived at the Post Office for delivery.
	Notice Left	An unsuccessful delivery attempt was made by your carrier today. You may: Schedule a Redelivery, or Use Postal Locator to pick up the item at the Post Office™ facility indicated on the notice beginning the next business day. If you did not receive a notice, the item can be picked up at the local Post Office™ facility with a photo ID. If this item is unclaimed by the RETURN DATE, then it will be returned to the sender.
	Refused	This scan indicates that the item was refused by the recipient at the final delivery address and will be returned to the sender.

If the status has not changed after the shipment has been delivered, it could be that the parcel entered the mail stream before its postmark date.

While post-dating labels are okay, be aware that if you post-date the label, hand the parcel to the USPS before the postmark date and place it in the mail stream, the tracking will not be accurate.

FedEx Tracking Statuses

ShippingEasy only provides real-time delivery status updates for Overnighted FedEx labels.

The following list is a collection of FedEx statuses that may appear in relation to the icons on the SHIPMENT HISTORY page tracking column. For more detailed FedEx tracking information, click the tracking number that appears on the SHIPMENT HISTORY page.

ShippingEasy Icon	FedEx Status	Description
	Delivered	Delivered
	Delivery exception	Customer not available or business closed Business closed - No delivery attempt Customs delay Holiday Missing documentation For more information, please contact FedEx customer service.
	New	Shipment information sent to FedEx Picked up
	In Transit	At local FedEx facility Left FedEx origin facility In transit On FedEx vehicle for delivery Clearance delay (Int'l orders)

UPS Tracking Statuses

ShippingEasy only provides real-time delivery status updates for Overnighted UPS labels.

The following list is a collection of UPS statuses that may appear in relation to the icons on the SHIPMENT HISTORY page tracking column. For more detailed UPS tracking information, click the tracking number that appears on the SHIPMENT HISTORY page.

ShippingEasy Icon	UPS Status	Description
	Delivered	Delivered
	Delivery exception	Delivery Attempted
	New	Label created Picked up
	In Transit	Shipped In transit Out for delivery

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USPS Tracking Statuses

FedEx Tracking Statuses

UPS Tracking Statuses

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