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Postage 'Memory'

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If I search for an old order, and duplicate it, Shipping Easy does not re-calculate the postage, not does it require me to before clicking print.  The postage charged may or may not be the total shown.

For example, if I shipped Priority Mail Legal Flat rate Envelope last week, and duplicate it today, it will show $5.60 in the price field on the shipping screen, but when I print it I am charged $6.05.

A more worrysome situation would be if I shipped a fedex express on a Wednesday, and the duplicate it on Friday, the amount shown would not include the huge Saturday Pickup Charge.

  • Stephen Mayfield
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Official Comment

Hello Steve and thank you for posting to our community.

When duplicating a shipment, our Ready to Ship page will show you the original price that was quoted for the shipment. Unless a change is made to the shipment, that would normally be the price to ship again.

However, since a rate change has occurred, we recommend clicking one of the 'Update' buttons next to the weight or dimension fields at the bottom of the carrier options, to view the updated rate/price,

Even the if the 'Update' buttons are greyed out, they will still update the Ready to Ship page when clicked on.

The same would apply for any FedEx shipments, even though the rates come directly from FedEx.

Thank you and happy shipping.

 

  • Jacen P. [ShippingEasy]
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I agree with everything you've said.

In truth though, if that rate is no longer valid, the Print Label button should be Grayed out.

The price shown on the screen top should always be the price I pay when I click print.  

  • Stephen Mayfield
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Hi Steve, Thank you for your feedback.
 
I agree that this could be improved in the application. I have personally reviewed this behavior with my Product Team and we are looking into a fix!
 
However, currently for duplicated shipments, the application caches the rate quote that was displayed when the label was originally purchased, due to the way shipment data is copied.
 
You will get an updated rate quote for a duplicate order once you make an edit to the shipment, (like updating your shipment selections or weight), which causes a request for a new rate quote.
 
Would you mind sharing how frequently you are duplicating your previous labels for past shipments? 
 
I have logged this conversation on your account notes so other agents are aware of how this has affected your account, and I have noted your request for a fix internally with my Product Team.
 
Thank you.
  • Jacen P. [ShippingEasy]
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Depending on the time of year, it could be once a week or 3 times a day.  The easiest way to create a return label for smartpost shipments is to create a duplicate shipment, change the shipping method to fedex ground, create it, then create a return label off the duplicate.

Many other times it is for an item damaged in shipping (or lost as happens during the 4th quarter)

  • Stephen Mayfield
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Hi Steve, and thank you for the the additional information. 

Since releasing support for FedEx Smartpost, we've been interested to hear from our customers about Smartpost returns.

We have another thread that we've been discussing this in. Would you considering posting a comment here as well?

By picking up the conversation in this other thread, we are able to keep all related concern and feedback in one place. This also helps our team monitor interest in the feature and prioritize future development work accordingly.

Thank you!

  • Jacen P. [ShippingEasy]
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LOL... no problem Jacen .. I started that thread.

-Steve

  • Stephen Mayfield
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