Hi Robert,

Thank you for posting to our forums!

When integrating your WooCommerce store with ShippingEasy, there are multiple phases:

1. Adding the store to ShippingEasy.
2. Downloading the ShippingEasy plugin for WooCommerce.
3. Providing your ShippingEasy credentials to the plugin.

We have also had several versions of the WooCommerce integration, so there's a chance that you're working from older instructions. Please review the steps in this guide to verify if you've followed the current process:

• How to: Integrate WooCommerce with ShippingEasy - v3.x plugin

Once you have confirmed that the store is integrated - with all credentials correctly entered into WooCommerce - we can take a look at the other causes of orders not syncing. 

One thing to note is that the WooCommerce plugin will send orders to ShippingEasy instead of us pulling those in.. Along those lines, only orders present after you've completed the WooCommerce integration will automatically sync with ShippingEasy. Fortunately, that are also means you can manually send orders from WooCommerce to ShippingEasy.

There are a few common reasons why orders wouldn't sync:

• Orders are in a status that you haven't approved to sync
• Orders were placed before the integration was complete (as mentioned above, with more details below)
• You're running an older version of the plugin (as of writing, latest version is v3.x)
• You're using an older version of WordPress (the plugin works best with WordPress v3.9 or higher)
• You're using an older version of WooCommerce (the plugin works best with WooCommerce v2.0 or higher)

We go into further detail in this guide, so if you have not investigated each option, please click here for more information:

• Troubleshoot: Syncing WooCommerce orders

If already taken a look at each of these possibilities, it's possible that something else in your WooCommerce configuration (as a result of another plugin) is preventing the orders from syncing.

One way to test if there is any communication between ShippingEasy and WooCommerce is to force an order through. This is also the same process you would use to sync an order placed before integrating:

1.  Edit the order in WooCommerce.

From the Order Actions menu select Send to ShippingEasy.

2. Click the Save Order button.

If this does not successfully send the order to ShippingEasy, after you've tried the options above, please follow the steps in the articles below:

• How to: Download my WooCommerce configuration information
• How to: Access the ShippingEasy plugin for WooCommerce log messages

Then email the data to us at: issues@shippingeasy.com:

Thanks!