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How to: Download my WooCommerce configuration information

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If you have an issue with your WooCommerce intergration that has been escalated with the ShippingEasy Customer Success team, you may be asked to provide your "System Report".  This is available for download within your WooCommerce store.

  1. Click the System Status entry in the WooCommerce menu.



  2. Depending on your version of WooCommerce, you will see a button labeled either Download System Report File or Get System Report.  

  3. Click the button and WooCommerce will either download the configuration information, or display it in a window so that you can copy and paste it.
If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.


ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

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Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.

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